smdr records

[andyjackson]

Hi all
This is on a 3300 with 6100 and IP boards on an internal call, the wallboards are updating to show calls inbound/waiting etc, on an external call, its not showing up on the 6100 or the boards or reports, is this COS on the inbound trunks??

thanks all

Andy

 

[kwbMitel]

Make sure all your realtime reporting is turned on in your ACD forms.

*******************************************************
Hard work often pays off after time, but laziness always pays off now.

 

[andyjackson]

Realtime must be on as the realtime is coming through internally (dialing the 4 digit path number), also the agents logged in etc is working

must have missed something out somewhere...trawl through me thinks

Andy

 

[kwbMitel]

if you open the realtime monitors on the Webclient do you see Data in both views? (SMDR and ACD)

What software level of 6100 are you running?



*******************************************************
Hard work often pays off after time, but laziness always pays off now.

 

[andyjackson]

sussed it out, it was the COS for the trunks didnt have the smdr on

Thanks all