SMDR Recording calls into Ring groups 1

[UCXaus]

We have a 3300 CXi running 5.0. Our business has about 6 incoming numbers that get routed throughout the company via Ring Groups.
Example:
Incoming call -> RG (members (a,b)) overflow to -> RG (members (a,b,c,d,e) overflow to -> RG (members (a,b,c,d,e,f,g,h) overflow to VM.

The initial number dialled has been created as an extension (Hot desk) that has an Always Alternative route to the ring groups (at night it goes directly to VM for our night message).

I have SMDR external enabled but I cannot get it to record the calls answered by members of a ring group. It doesn't even record it against the ring group number. Is there any way I can get this info without having to move to a completely ACD solution? Management are wanting information on the incoming calls throughout the day and how they are getting answered (too many unanswered phones) but the system says that one of the people (who is the busiest of us all, she is in three seperate ring group paths) receives no calls during the day.

:code.poet:

 

[LoopyLou]

Check your SMDR setting. Check all the classes of service for the devices involved in the call to make sure they have SMDR option turned on. Make sure you have the record transfer options on in the SMDR options.

I'd tell you a UDP joke but I'm afraid you won't get it. TCP jokes are the best because you always get them.

 

[zete]

UCXaus:
I had the same problem with the same box/software level. I found out that the ring group pilot number could be the problem.
If you are using the embedded VM then the first ring group pilot number is where smdr and xfer to other points stop.
I redirected the Attendant message from dialing "1" to "1061" an analog extension forwarded to make it go to the next ring group.
Hope that helps!
Zete

 

[UCXaus]

Thanks zete, but we don't use an Attendant - just phantom numbers that reroute to the ring groups.

LoopyLou, I could have sworn I had checked the ring groups CoS's but i checked them one more time after I read your post and yup, they were set to CoS 1 which had no SMDR enabled. I went ahead and changed the Record Transfer option from MCD to All (even though we don't have an attendant programmed) and I'm now getting the transfer data, even through each ring group, in my output.
Now to figure out how to get the vendor I use for reporting to recognise it

:code.poet: