Hi All,
Just about to start a 3300 4.2 CXI II install. I have very limited experience with smdr. Basically all my customer wants is a basic 4 option AA but wants to be able to log how many calls go through each option. In SMDR is there any way of making a log of the pilot number of a ring group, hunt group or multicall key that an incoming call terminates at to achieve this? This could be a show stopper as this is the main requirment of the new system!
Just about to start a 3300 4.2 CXI II install. I have very limited experience with smdr. Basically all my customer wants is a basic 4 option AA but wants to be able to log how many calls go through each option. In SMDR is there any way of making a log of the pilot number of a ring group, hunt group or multicall key that an incoming call terminates at to achieve this? This could be a show stopper as this is the main requirment of the new system!