SMDR Port

[bordway]

As I look at my Legend I wonder...
Where is the SMDR port anyway?

BTW, I have an Intuity PC with a Printer. Can I use Tapix without ant conflict?

Thanks,

Bruce

 

[Naperguy1]

The SMDR port is the jack above the administration port!

 

[bordway]

I'm afraid I don't know where that port is either.
Is it on the processor card?

Thanks,

Bruce

 

[TheMitelGuy]

It's on the processor.

 

[bordway]

I see it now. It does look like the Intuity is already plugged into it.

 

[Naperguy1]

The 2 ports on the processor are the SMDR and ADMIN port.

The Admin port is the bottom.

 

[Naperguy1]

You state the intuity is already plugged into it. If you can administer the system from the Intuity (SPM Administration from Audix Main Menu), the intuity should be plugged into the bottom port. IF there is also a cable in the top (SMDR) port, check the Audix Main Menu to see if Intuity CAS is loaded on it. IF so, you can use Inututy CAS instead of Tapit EX. The reports are not as nice as they are on Tapit though.

 

[bordway]

Yeah, I've been using Intuity CAS already. I was hoping for something better. That's why I'm looking at Tapix. Also, I don't get a lot of incoming call details with CAS. Is Tapix any better?

 

[Naperguy1]

Tapit will accomplish the same as CAS. What you receive in addition, is the ability to pull statistics in TAPIT that give you bar/pie/line charts based on criteria you put in from their choices. For example, you can produce a pie chart on the Most Active Users during the month/week/or even year to date. The statistics is nice if one has a use for them. Tapit is easier to navigate than CAS due to the windows GUI interface. CAS is pretty cumbersome, as I recall. Does this help? I would suggest trying Tapit for about a week or so to gather your own opinion. when you disconnect the CAS, in the main menu of audix under CUSTOMER SERVICES or CALL ACCOUNTING heading, make sure you stop call processing, otherwise the system will send warning alarms to your log. Good luck!

Naperguy1