The SMDR output is not always correct, the phone numbers get mixed up sometimes.
Example:
2008/03/07 13:54:36,00:15:37,23,5344,O,17605001414,917605001414,,0,11090,0,E5344,Bernie Pawlicki,T9021,Line 1.21,0,0
2008/03/07 14:10:36,00:00:51,3,5354,O,,17605001414,,0,11268,0,E5354,Matt Larson,T9063,Line 2.23,0,0
I know that the first line E5344 did NOT dial the number listed in the line. I know this because they dialed the number using an autodial system that records the date and number called at that time. This happens to a small percentage of records (all users) but I still need to get this resolved.
Has anyone heard of this?
Example:
2008/03/07 13:54:36,00:15:37,23,5344,O,17605001414,917605001414,,0,11090,0,E5344,Bernie Pawlicki,T9021,Line 1.21,0,0
2008/03/07 14:10:36,00:00:51,3,5354,O,,17605001414,,0,11268,0,E5354,Matt Larson,T9063,Line 2.23,0,0
I know that the first line E5344 did NOT dial the number listed in the line. I know this because they dialed the number using an autodial system that records the date and number called at that time. This happens to a small percentage of records (all users) but I still need to get this resolved.
Has anyone heard of this?