SMDR Missing Entries

[EriRobert]

Hello

We suspect a problem with our SMDR logger (5.0.14). Over the last week it has not been logging 100% of the calls - more like 60%. Has anyone else had this problem. I can't see any configuration settings to make it work in this way - we use this file for invoicing, so it is important that it logs 100% of the calls.

I've restarted IP Office and restarted the Delta Service this morning in the hope that it will fix the problem.

Thanks in advance

Robert

 

[EriRobert]

Hello, Robert again,

Restarting IP Office / Delta Server does fix this problem, but after another week / 10 days the problem reoccurs.

There is no obvious pattern to the ones it omits (time/extension).

Any ideas?

Robert

 

[bigjohn8210]

i had major problems with this this week.


i have an ip 406 v2 2.1 (27)

i have used all versions of ccc delta server

4.0 35
4.0 36
5.0 14

it can see the unit but it will not collect i have tried on a windows 2003 server and windows xp machine


changing 406 v2 unit

 

[dencom]

I am looking into this problem as well. In my case the deltaserver continues to work but after a period it stops receiving the account codes. Stopping and restarting the deltaserver resolves this.

ipo 2.1(27)
delta 5.0.14
Windows XP

not sure yet but it has happens yet twice after the xp machine has downloaded a ms update.....


Arnoud

 

[EriRobert]

Hi

It has happened again. However a restart of the Delta Server on its own (not IP Office) resolved it.