SMDR - duplicate records

[bsuggs]

Greetings All,

We have an SMDR serial connection between our SV8500 and cost-recovery hardware. The data was flowing fine through our old Equitrac software, but as we upgraded to a new product called nQueue, we're getting duplicate call records. Default settings on the nQ side are in place. The data is there, but it's there twice.

Any ideas?

Thanks,
Bill Suggs
Fort Worth, TX

 

[belevedere]

Remove the device and connect the serial port to hyperterm. Set up hyperterm to match with your serial port settings. You will see the raw data from the PBX. If it is not duplicated then the problem is with your external device.

 

[bsuggs]

Thanks for the feedback Belevedere. As it turns out, only the KA and KE records are duplicated, which points back to the direct feed and not the new nQ/CostRecovery buffer box.

I have NEC looking into it, and will post an update when it's resolved. Perhaps it'll help some other poor soul that deals with phones, yet doesn't have the skill set.

Bill