small office Avaya box relocation trouble

[notShai]

photos of what i got:

http://s584.photobucket.com/albums/ss283/notshai/Avaya/?albumview=slideshow

we relocated a small office to a new building.
the guys who did the move removed the avaya system from the wall.
now we suppose to plug it and get it to work but i have little knowledge of how to...

i powered the system, plugged one phone to the left most ports panel and got an extension name and "fake avaya dial tone". when plugged to the middle panel, the same phone doesnt show an extension name but says "waiting for line".

the old office had 3 pots line plugged into it.

i plugged one pots line (using a 1 pair phone line with the center most wires connected) to the system into the different ports (to the right etc)and got nothing- do i need to program the actual line numbers into the Avaya to get them recognized? or is there auto discovery feature?

there is also a PA system i have no idea where to plug, it comes with that weird crimped three head wire.

any suggestions will be greatly appreciated.

 

[IPGuru]

You should have asked a competent installer/Maintainer to move the system for you

the different port types are labeled on the front of the IPO
connecting an incorrect device into the wrong port could cause damage
moving form 3 analog lines to 1 will require system reconfiguration

connection of the PA system would depend on the type of PA & the current configuration of the IPO.

I suggest you now step back & get the system removed professionally

Doing things on the cheap can cost you dear.

A Maintenance contract is essential, not a Luxury.
Do things on the cheap & it will cost you dear

 

[notShai]

thanks IPGuru
but
i dont have a budget for it after the last "professional" guy charged us $7700 for this system with 5 phones. great to have voice mail and nice features but if i was running a business i would not recommend an overkill like that, thats not responsible and shows the greed of some people.

looking for an advice from down to earth people like myself who can use common sense and can give an advice.

we have IT group and we can all read a PDF manual.

you know you could have just responded with:
1. plug pots to that panel
2. plug avaya phone to that panel
3. connect serial or rj45 to this port, launch this software and go tot that menu

but instead you prefer to sit on your guru mountain, nice going!

 

[DigitelD]

As for the modules:

DS- Digital Stations
Phone- Analog Stations
ATM- Analog lines

Any more info other than this should not be given on this forum. We are professionals who have been trained to do what you need. We DO want to help but we can only ethically help to a certain point. Don't be offended when you are told to contact a professional to get this done for you. Many times we have had to go out and clean up and fix the mess that was made by others who didn't know what they were doing. It actually will cost you more if you create a mess.

SHK Certified (School of Hard Knocks)
NCSS, ATSP/IP

 

[IPGuru]

You have had you system disconnected & moved to a new location without making any documentation & now it is my fault?

Having read your original post it is clear that you do not have even the basic knowledge of the system and tying to teach you this in a forum for professionals would probably result giving you even bigger problems and not be doing you a service.

Would you expect to be able to move a gas boiler from one building to another without basic knowledge? I hope not.

If I sound heavy handed I am sorry but sometimes the best advise is not necessarily the nicest.

To make the point clearer I will tell you what to connect based on the information previously provided:-

1) use the manager application to identify which extns connect to which port (look under extensions also press F1 for help)

2)connect your CO trunks to the ports labelled Analog 1-4.

3)connect digital handsets to ports Ds1 - DS8

4) connect analog phones (fax etc) to ports phone 1-4 your PA is prbably one of the analog phones


a competent engineer should be able to sort this in less than 1 day, probably for less that £1000. how much is the current loss of service costing your business?

 

[AACon]

LOL why in the world did he sell you a VCM32 for digital phones and analog trunks. overkill indeed.

-Austin
ACE: Implement IP Office

 

[NYSTECH]

1st question do you have a PC that went along with the PBX that has the Manager application on it.. Or are you using embedded Voicemail? In that case do you have the Manager Administrator disc. If not you will have to get it..

 

[phonesaz]

All the above is pretty correct. Avaya does, however, provide all the documentation you need to at least figure out what you have. Go to support.avaya.com and download Manager. Once you have that on a PC, connect to the lan port on the back of the IP office and open it up. Any screen you are at will have a help function. It sounds like (just off the top of my head) the phone system is programmed to have more lines than you are actually using, so is trying to access an empty port and you are going nowhere.

If this is in a dark gray box, it will have 4 slots in the front to hold motherboards and daughter boards. Each one has 12 jacks on it like a patch panel. There are tiny stickers on the front of each one that tell you what they are. Again, not knowing your specific setup, most CO lines go in ports 9,10,11, & 12.

Having said that, you REALLY need manager and a PC connected to know what is truly happening. The manager software is called something like GA administration release whatever - I think it is at 8.018 right now. It takes a while to download. You can probably find a cd for sale online somewhere but downloading it is better - for me at least. The admin manual is also useful - put it on your desktop as a .pdf unless you want to kill a tree printing it.

I certainly understand there are times you are forced to deal with things that are not in your area of expertise - hope this is helpful.

 

[3Sixty]

In a nutshell your system is configured as follows

Slot 1 system slot furthest to the left.
8 Digital Extensions this is the handsets you have setiing on the system in the picture or equivilant will say Avaya 56xx depending on the model.

Card 1 has a daughter card on top of it in your case it is an ATM 4u or 4 Analogue exchange lines


Slot 2 next card in from left
Phone 2 This is 2 analogue extensions that would be internal extensions not analogue lines connected to your network provider this could be a fax extension cordless extension visa machine what ever.

Slot 3 is empty.


Slot 4 VCM32
provides a resource for IP phone to talk to any other device that is not IP not sure why you have it but that is what it is.


You need to plug all your Avaya 56xx handsets in to ports 1-8 on the card in slot 1 DS8

you need to connect your Analogue exchange lines from your provider into ports 9,10,11 and 12 on card 1 in slot 1.

If you have an analogue device other than you exchange lines you need to connect those to slot 2 port 1 or port 2 there is only 2 functioning ports on card 2.

Slot 4 is IP and this is to complicated to explain other than unless you used it before just leave it alone. You can get the software to manage your system from the Avaya site and here is a link to a good resource for Avaya documentation.

http://www.ipofficeinfo.com/

Thanks,
Colin

http://www.3sixtynetworks.com

 

[TomMills]

Avaya 56xx depending on the model."

54XX, just to avoid confusion.

http://www.twitter.com/tem1985

ACSS-SME
not arrogant, just succinct.