slow verizon dsl with no apparent reason?

[rocketkidd777]

My picture pretty much says it all. I have a new Westell 7500 modem/ router combo from Verizon. After over 20 hours on the phone I've realized Verizon tech support is a total waste of time. When I run a speakeasy speed test I can see that my downstream only downloads for a second then stops then starts for a second then stops. When i download updates for Adobe or Word etc. the data starts and stops all throughout the download. Uploading seems fine.

It's just like your turning a faucet on and off while your trying to fill a glass of water... when its on, your getting full speed. But of course when it's off you're wasting time.

I get a new Westell 7500 tomorrow, so I'll see how that goes.

Thanks in advance!!

 

[rocketkidd777]

I received my router today, and my line's performance is still the same. Any ideas? I'm really in a jam here.

Thanks!!

 

[tlcscousin]

What are the speed test results when you take the test using Internet Explorer rather than firefox?

 

[rocketkidd777]

Thanks for the reply!

I have the same results with the test in Internet Explorer.

I have also tried plugging directly into the interface box, but I have the same speed results there as well.

 

[rocketkidd777]

A Verizon tech will be at my house tomorrow morning, so I'll let you know how it goes!

 

[rocketkidd777]

Verizon tech never showed I'll write any updayes that are relevant later on.