Hey all,
I have a user wonder why a report is going so slow. Unfortunately I don't have the answer, hopefully I can find that out here.
The report in question is the Aging report ( Routines > Sales > Aging). We are selecting a range of customers, a summary, and unchecking the Age Finance Charges option.
I had posted this originally in thread632-1145240, but at the same time contacted MS support who suggested to separate the customers in the report into groups, to see if any one group caused a slow up. At the time we split it up into a couple groups, and both went really quick - so I thought the problem was solved - at least temporarily. Now it has become an issue again.
I decided to try to narrow it down to a customer(s). I had our gal select a range, and continue chopping the range in half until we got to one user that was causing it to be slow. I then had her try other users (individually) as well, and they too went really slow.
She had previously tried it on another machine in hopes that it would be her machine, however the problem persisted.
We do run "paid transaction removal" occaisionally.
Any ideas on what could be the slow-up?
I have a user wonder why a report is going so slow. Unfortunately I don't have the answer, hopefully I can find that out here.
The report in question is the Aging report ( Routines > Sales > Aging). We are selecting a range of customers, a summary, and unchecking the Age Finance Charges option.
I had posted this originally in thread632-1145240, but at the same time contacted MS support who suggested to separate the customers in the report into groups, to see if any one group caused a slow up. At the time we split it up into a couple groups, and both went really quick - so I thought the problem was solved - at least temporarily. Now it has become an issue again.
I decided to try to narrow it down to a customer(s). I had our gal select a range, and continue chopping the range in half until we got to one user that was causing it to be slow. I then had her try other users (individually) as well, and they too went really slow.
She had previously tried it on another machine in hopes that it would be her machine, however the problem persisted.
We do run "paid transaction removal" occaisionally.
Any ideas on what could be the slow-up?