Slow IE Pages, Slow Programs and erratic Mouse 2

[RayMunro]

I am experiencing a range of problems that may or may not be connected except they all started at the same time.

I find that pages in IE7 are slow to load or wont load and refresh has to be used (clicking on a link here at Tek Tips takes about 30 seconds to load) Interactive sites do not always work (zooming on routemaps often does not work at all)games from MSN often wont load or need repeated attempts to load (when they do load they use about 80% CPU)

other programs take a long time to start up or open files.

I have a Bluetooth Intellimouse that has mad erratic spells.

I have just rebuilt my pc using Xp Pro SP2. I have Windows on its own 40Gb partition. I have 1gb ram. I have Norton Internet Security 2007 (problems persist when turned off) Indexing is turned off. System Restore is Off. Page file is set to 2048 and is on a separate partition to Windows (this partition/drive is 175Gb. I do not have any logitech programs/hardware installed. Everything is uptodate including drivers. Adaware and Spybot show no problems.

So does anyone out there have any ideas?

Thanks

Ray

 

[BadBigBen]

Updated ChipSet Drivers? Updated GFX Drivers?

any driver conflicts?

list specs...

Ben

"If it works don't fix it! If it doesn't use a sledgehammer..."

 

[eyec]

what is running in the background? are you running more than 1 AV software program?

i would look at currently running and startup programs to see if you can identify a possible culprit.

 

[linney]

Do you see the same problems in "Safe Mode with Networking", or in Normal Mode but with a different User?

Are there any clues in the Event Viewer?

Have you tried running IE7 without Add-ons?

You could try resetting Internet Explorer settings. (Help and Support article)

"If disabling add-ons doesn't solve the problem, try resetting Internet Explorer back to its default settings. This removes all changes that have been made to Internet Explorer since it was installed, but it does not delete your favorites or feeds.

Close all Internet Explorer or Windows Explorer windows.
Click to open Internet Explorer.
Click the Tools button, and then click Internet Options.
Click the Advanced tab, and then click Reset.

When you are done, click Close, and then click OK.
Close Internet Explorer and reopen it for the changes to take effect."

Try running ChkDsk to check your drive for errors. Right-click your Drive icon/ Properties/ Tools/ Error Checking. Select both boxes.

Run the System File Checker program from the Run Box by typing.....Sfc /Scannow in it and have your XP CD handy.

HOW TO: Verify Unsigned Device Drivers in Windows XP

http://support.microsoft.com/support/kb/articles/q308/5/14.asp

Can you try a basic Mouse instead of your current one?

 

[RayMunro]

linney,

Thanks for that.

I had to reset IE7 to get it working properly but my mouse is still wierd. Using a PS2 mouse seems to have no problems.

The mouse seems worse when IE7 is running.

Thanks again.

Ray

 

[linney]

Can you check the Mouse out on another machine? You did say you had the latest drivers but have you got an earlier one you can Rollback to in case it is only a driver problem?

 

[RayMunro]

Sorry but I dont have another machine to use this on. I have tried both old and latest drivers but still get the same. However I have run task manager while using IE7 and it is worse when I have a msn game running when CPU usage goes up to 99% or I have two browsers (not tabs) open at the same time.

Thanks for your ideas,

Ray

 

[linney]

Removing adware & spyware
faq608-4650

Try the free version of "Ewido" now called "AVG Anti-Spyware 7.5"

http://www.ewido.net/en/download/

If they don't work you could try repairing windows by running it over itself. You will lose all your windows updates but your files will be untouched.

How to Perform an In-Place Upgrade (Reinstallation) of Windows XP (Q315341)

http://support.microsoft.com/support/kb/articles/q315/3/41.asp

My own personal view of Norton, is that I would never use it. Many people find it a resource hog. Even if it is disabled, settings in the Registry (from Norton) may still effect how the system runs.

 

[RayMunro]

Thanks again for your ideas.

I have now done all of them but the problem remains.

The problem only now appears when I have IE7 pages open and when the mouse is over the page.

Moving it back to the desktop or onto another program window and it behaves normally again.

Ray

 

[linney]

Did you ever reproduce this problem in Safe Mode, or in Normal Mode but with a different user?

310353 - How to Perform a Clean Boot in Windows XP

http://support.microsoft.com/default.aspx?scid=kb;en-us;310353&FR=1&PA=1&SD=HSCH

316434 - HOW TO: Perform Advanced Clean-Boot Troubleshooting in Windows XP

http://support.microsoft.com/default.aspx?scid=kb;en-us;316434&FR=1&PA=1&SD=HSCH

310560 - How to Troubleshoot By Using the Msconfig Utility in Windows XP

http://support.microsoft.com/default.aspx?scid=kb;en-us;310560&FR=1&PA=1&SD=HSCH

Try running ChkDsk to check your drive for errors. Right-click your Drive icon/ Properties/ Tools/ Error Checking. Select both boxes.

Run the System File Checker program from the Run Box by typing.....Sfc /Scannow in it and have your XP CD handy.

HOW TO: Verify Unsigned Device Drivers in Windows XP

http://support.microsoft.com/support/kb/articles/q308/5/14.asp

 

[RayMunro]

Thanks again for your ideas.

Same fault with different user

Cant replicate in safe mode as I have to use different keyboard and mouse (PS2)

Running from clean boot still has the problem

I have run SFC and Chkdsk

This is just wierd.

Ray

 

[PRPhx]

Try this:
After you've done checking for virus/spyware/etc, download,install/run ccleaner (

http://www.ccleaner.com).

This will clean junk files and clean the system registry. Make sure to back up important data first, just in case something may go wrong (a standard warning).

WARNING: I TAKE NO RESPONSIBILITY FOR THE ABOVE ACTION. RUN CCCLEANER AT YOUR OWN RISK.

After ccleaner has finished, and it may take a while, depending on various factors. Next defrag your harddrive. I would then open a command prompt (Start->run->type: cmd and press enter)

From the comamnd window I would then type: chkdsk c: /R You will then be asked if you want CHKDSK to run at the next boot up. Press Y. Close the command window and reboot. WARNING: CHKDSK may take a long time to run (20minutes to 1 hour or more). it will check for disk problems and attempt to fix them. It will also attempt to reclaim blank space on your drive. This SHOULD help with your performance problems and mouse problems.

 

[SirBlack]

I found AusLogics Disk Defrag works better than the Windows version. You can download it free at:

http://www.download.com/Auslogics-D...503.html?part=dl-Auslogics&subj=dl&tag=button

Another free utility is 10bit SmartDefrag available at:

http://www.iobit.com/iobitsmartdefrag.html

Beware though, it's still in Beta stage. I'm currently testing on my wife's PC (unbeknown to her).

As linney mentioned, run AV & AS apps. Grisoft, once known as Ewido, has excellent AV, AS and an Anti-Rootkit. After installing these apps, check for updates before running. Do an in depth search on all & follow their recommended actions for anything they find. If threats, viruses etc. are found, you should Disable System Restore. This will clear out all previous restore points. Then re-enable System Restore & set a new restore point. You can call it post virus removal or whatever. The date will be automatically appended to the file name. This will eliminate the chance of reintroducing any viruses using Sytem Restore.

If problem persists, run Device Manager & see if there are any conflicts showing, especially under Mice. If no help there, you might want to try running HikackThis.

http://www.majorgeeks.com/download5554.html

Be aware that this is a Beta version. If you're leery about running a Beta app, you can download the last released version at:

http://www.majorgeeks.com/download.php?det=3155

Download it to its own folder. Do a system scan & save log then post the log to this thread.

Hope this helps!

Bob B-)

 

[PRPhx]

Ya, I forgot about AusLogic's Disk Defrag and I use it! I also like their registry defrag, other than it requires a reboot when the scan is done, which is a pain in the butt.

I would also recommend a page file defragger, just to be complete. Sysinternal's PageDefrag works well, and works at bootup.

 

[linney]

Cant replicate in safe mode as I have to use different keyboard and mouse (PS2)"

"Using a PS2 mouse seems to have no problems"

Have you tried setting the Bios to any Safe Default settings, or maybe there is a later Bios update available?

Maybe the Mouse is just faulty, or is not fully compatible with your setup?

 

[RayMunro]

Hi!

Ive done all this but as I do not have a full version of ccleaner it was only able to remove 50 of 175 faults (none of these show on Norton Win Doctor

Hijack this produced this log:
Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 11:08:11, on 25/10/2007
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16544)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Common Files\Symantec Shared\AppCore\AppSvc32.exe
C:\Program Files\Common Files\Symantec Shared\ccProxy.exe
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
D:\Program Files\Lavasoft\Ad-Aware 2007\aawservice.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
D:\Program Files\Norton SystemWorks\Norton GoBack\GBPoll.exe
C:\WINDOWS\System32\GEARSec.exe
D:\Program Files\Norton SystemWorks\Norton Ghost\Agent\VProSvc.exe
D:\PROGRA~1\NORTON~1\NORTON~3\NPROTECT.EXE
C:\WINDOWS\system32\nvsvc32.exe
D:\PROGRA~1\NORTON~1\NORTON~3\SPEEDD~1\NOPDB.EXE
C:\WINDOWS\System32\svchost.exe
D:\Program Files\Visagesoft\eXPert PDF\vspdfprsrv.exe
C:\Program Files\Microsoft IntelliType Pro\itype.exe
C:\Program Files\Microsoft IntelliPoint\ipoint.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\WINDOWS\system32\rundll32.exe
D:\Program Files\YourWare Solutions\FreeRAM XP Pro\FreeRAM XP Pro.exe
C:\WINDOWS\system32\ctfmon.exe
D:\Program Files\PC Registry Cleaner\PCRegistryCleaner.exe
C:\Program Files\Internet Explorer\iexplore.exe
D:\Downloads\Programs\HiJackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar =

http://g.msn.co.uk/0SEENGB/SAOS01?FORM=TOOLBR

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page =

http://go.microsoft.com/fwlink/?LinkId=54896

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page =

http://www.google.co.uk/ig?hl=en

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL =

http://go.microsoft.com/fwlink/?LinkId=69157

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL =

http://go.microsoft.com/fwlink/?LinkId=54896

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page =

http://go.microsoft.com/fwlink/?LinkId=54896

R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page =

http://go.microsoft.com/fwlink/?LinkId=69157

R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) =

http://g.msn.co.uk/0SEENGB/SAOS01?FORM=TOOLBR

O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {1E8A6170-7264-4D0F-BEAE-D42A53123C75} - C:\Program Files\Common Files\Symantec Shared\coShared\Browser\1.7\NppBho.dll
O2 - BHO: Spybot-S&D IE Protection - {53707962-6F74-2D53-2644-206D7942484F} - D:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_03\bin\ssv.dll
O2 - BHO: (no name) - {7E853D72-626A-48EC-A868-BA8D5E23E045} - (no file)
O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: Windows Live Toolbar Helper - {BDBD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Program Files\Windows Live Toolbar\msntb.dll
O3 - Toolbar: Show Norton Toolbar - {90222687-F593-4738-B738-FBEE9C7B26DF} - C:\Program Files\Common Files\Symantec Shared\coShared\Browser\1.7\UIBHO.dll
O3 - Toolbar: Windows Live Toolbar - {BDAD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Program Files\Windows Live Toolbar\msntb.dll
O4 - HKLM\..\Run: [Symantec PIF AlertEng] "C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\PIFSvc.exe" /a /m "C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\AlertEng.dll"
O4 - HKLM\..\Run: [vspdfprsrv.exe] D:\Program Files\Visagesoft\eXPert PDF\vspdfprsrv.exe --background
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [itype] "C:\Program Files\Microsoft IntelliType Pro\itype.exe"
O4 - HKLM\..\Run: [IntelliPoint] "C:\Program Files\Microsoft IntelliPoint\ipoint.exe"
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [BluetoothAuthenticationAgent] rundll32.exe bthprops.cpl,,BluetoothAuthenticationAgent
O4 - HKCU\..\Run: [FreeRAM XP] "D:\Program Files\YourWare Solutions\FreeRAM XP Pro\FreeRAM XP Pro.exe" -win
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKUS\S-1-5-19\..\Run: [CTFMON.EXE] C:\WINDOWS\System32\CTFMON.EXE (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [CTFMON.EXE] C:\WINDOWS\System32\CTFMON.EXE (User 'NETWORK SERVICE')
O4 - HKUS\S-1-5-18\..\Run: [CTFMON.EXE] C:\WINDOWS\System32\CTFMON.EXE (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [CTFMON.EXE] C:\WINDOWS\System32\CTFMON.EXE (User 'Default user')
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_03\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_03\bin\ssv.dll
O9 - Extra button: Express Cleanup - {5E638779-1818-4754-A595-EF1C63B87A56} - D:\Program Files\Norton SystemWorks\Norton Cleanup\WCQuick.lnk
O9 - Extra 'Tools' menuitem: Express Cleanup - {5E638779-1818-4754-A595-EF1C63B87A56} - D:\Program Files\Norton SystemWorks\Norton Cleanup\WCQuick.lnk
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - D:\PROGRA~1\MICROS~1\OFFICE11\REFIEBAR.DLL
O9 - Extra button: (no name) - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - D:\PROGRA~1\SPYBOT~1\SDHelper.dll
O9 - Extra 'Tools' menuitem: Spybot - Search & Destroy Configuration - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - D:\PROGRA~1\SPYBOT~1\SDHelper.dll
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {2BC66F54-93A8-11D3-BEB6-00105AA9B6AE} (Symantec AntiVirus scanner) -

http://security.symantec.com/sscv6/SharedContent/vc/bin/AvSniff.cab

O16 - DPF: {49E67060-2C0D-415E-94C7-52A49F73B2F1} (CPlayFirstPiratePoppersControl Object) -

http://zone.msn.com/bingame/pppp/default/PiratePoppers.1.0.0.39.cab

O16 - DPF: {644E432F-49D3-41A1-8DD5-E099162EEEC5} (Symantec RuFSI Utility Class) -

http://security.symantec.com/sscv6/SharedContent/common/bin/cabsa.cab

O16 - DPF: {67A5F8DC-1A4B-4D66-9F24-A704AD929EEE} (System Requirements Lab) -

http://www.nvidia.com/content/DriverDownload/srl/2.0.0.1/sysreqlab2.cab

O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) -

http://www.update.microsoft.com/mic...ls/en/x86/client/muweb_site.cab?1190731593937

O16 - DPF: {74DBCB52-F298-4110-951D-AD2FF67BC8AB} (NVIDIA Smart Scan) -

http://www.nvidia.com/content/DriverDownload/nforce/NvidiaSmartScan.cab

O16 - DPF: {7E980B9B-8AE5-466A-B6D6-DA8CF814E78A} (MJLauncherCtrl Class) -

http://sympatico.zone.msn.com/bingame/chnz/default/mjolauncher.cab

O16 - DPF: {B8BE5E93-A60C-4D26-A2DC-220313175592} (MSN Games - Installer) -

http://cdn2.zone.msn.com/binFramework/v10/ZIntro.cab56649.cab

O16 - DPF: {C7E002D6-324B-4500-883D-84B620FD8640} (Bridge Installer) -

http://cdn2.zone.msn.com/Bingame/BRDG/dataFiles_64916/heartbeat.cab

O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) -

http://fpdownload2.macromedia.com/get/shockwave/cabs/flash/swflash.cab

O16 - DPF: {DF780F87-FF2B-4DF8-92D0-73DB16A1543A} (PopCapLoader Object) -

http://zone.msn.com/bingame/popcaploader_v10.cab

O16 - DPF: {E8F628B5-259A-4734-97EE-BA914D7BE941} (Driver Agent ActiveX Control) -

http://www.driveragent.com/files/driveragent.cab

O23 - Service: Ad-Aware 2007 Service (aawservice) - Lavasoft AB - D:\Program Files\Lavasoft\Ad-Aware 2007\aawservice.exe
O23 - Service: Automatic LiveUpdate Scheduler - Symantec Corporation - C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
O23 - Service: Symantec Network Proxy (ccProxy) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccProxy.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
O23 - Service: Symantec Lic NetConnect service (CLTNetCnService) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
O23 - Service: COM Host (comHost) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\VAScanner\comHost.exe
O23 - Service: GoBack Polling Service (GBPoll) - Symantec Corporation - D:\Program Files\Norton SystemWorks\Norton GoBack\GBPoll.exe
O23 - Service: GEARSecurity - GEAR Software - C:\WINDOWS\System32\GEARSec.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: Symantec IS Password Validation (ISPwdSvc) - Symantec Corporation - D:\Program Files\Norton Internet Security\isPwdSvc.exe
O23 - Service: LightScribeService Direct Disc Labeling Service (LightScribeService) - Hewlett-Packard Company - C:\Program Files\Common Files\LightScribe\LSSrvc.exe
O23 - Service: LiveUpdate - Symantec Corporation - C:\PROGRA~1\Symantec\LIVEUP~1\LUCOMS~1.EXE
O23 - Service: LiveUpdate Notice Service Ex (LiveUpdate Notice Ex) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
O23 - Service: LiveUpdate Notice Service - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\PIFSvc.exe
O23 - Service: NMIndexingService - Nero AG - C:\Program Files\Common Files\Ahead\Lib\NMIndexingService.exe
O23 - Service: Norton Ghost - Symantec Corporation - D:\Program Files\Norton SystemWorks\Norton Ghost\Agent\VProSvc.exe
O23 - Service: Norton UnErase Protection (NProtectService) - Symantec Corporation - D:\PROGRA~1\NORTON~1\NORTON~3\NPROTECT.EXE
O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe
O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\system32\HPZipm12.exe
O23 - Service: Speed Disk service - Symantec Corporation - D:\PROGRA~1\NORTON~1\NORTON~3\SPEEDD~1\NOPDB.EXE
O23 - Service: Symantec Core LC - Unknown owner - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
O23 - Service: Symantec AppCore Service (SymAppCore) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\AppCore\AppSvc32.exe

--
End of file - 11379 bytes

 

[SirBlack]

After a quick scan of your HJT log, the only item I see that you can fix is:

O2 - BHO: (no name) - {7E853D72-626A-48EC-A868-BA8D5E23E045} - (no file)

Have you tried going into Device Manager & uninstalling the mouse, shut down & restart your PC? Let Windows find your 'new' device & install needed drivers. Also, have you tried connecting your mouse to another PC running the same OS & browser?

Bob B-)

 

[MunroRay]

Hi!

Sorry to be so long in replying but I could not log in on my previous ID and Emails to Tek Tips were not answered so I have had to register a new ID.

I have tried all the ideas. Un-installing does solve the problem initially but it comes back in 24 hours or less.

What i did notice was that when the Intellimouse software was removed the PS2 mouse works fine

I have decided to give up.

I have removed the mouse software and am using the PS2 mouse until I can buy a different mouse.

Thank you for all your help

Ray