We recently upgraded our Exchange server to 2010 and also removed EmailXtender in favour of Enterprise Vault for our users (about 1000 in total). Since then we've had a few people - literally no more than 20 (I'm having to guess as not all our users actually tell us when things go wrong) - reporting the problem where emails, both new and archived, will not display images.
Initially they just get a placeholder with the red "X" in the corner, and the message bar saying that images haven't been downloaded for privacy reasons, so far so much that has been reported before. Where I believe we have a slight difference is that if they click the message bar and select to download images, instead of nothing happening and the placeholders remaining, no images appear and the placeholders also disappear and the layout of the mail gets changed as if the image was never there.
This only seems to happen if the email uses something like tables to lay it out, I tried sending a test mail with just an image on it to an affected user and that worked fine.
If the user hits forward or reply the images all magically appear. We are currently having to use this as a really inefficient workaround.
We've tried several of the various solutions I've found over the internet - deleting the OutlookSecureTempFolder registry key, running detect and repair, we've confirmed that automatic image download isn't enabled. We've also logged an affected user onto another machine and found that the problem didn't roam with them, I also logged into an affected PC and didn't get the problem. From that we theorised it was the local copy of the profile and that the roaming profile was working, so we deleted that and downloaded the roaming profile again and this didn't make any difference which is a little odd.
One of the users had their PCs replaced as part of an upgrade project and the problem has not made an appearance on the new PC. Unfortunately we can't replace all the affected PCs!
We are running XP Pro SP3, Outlook 2003 SP3.
The Exchange 2010 version we are currently using is SP1 with rollup update 4.
The Enterprise Vault we're using is 9.01 just in case that's important.
I think that's everything pertinent, but I'm sure I've missed something. If anyone has any brilliant ideas beyond "upgrade to Outlook 2010" which I have also seen suggested, but is sadly not an option at present, you would be saving us much head-scratching as we're properly out of ideas here.
Thanks in advance,
Dan Moss (not a programmer like it says in my handle)
Initially they just get a placeholder with the red "X" in the corner, and the message bar saying that images haven't been downloaded for privacy reasons, so far so much that has been reported before. Where I believe we have a slight difference is that if they click the message bar and select to download images, instead of nothing happening and the placeholders remaining, no images appear and the placeholders also disappear and the layout of the mail gets changed as if the image was never there.
This only seems to happen if the email uses something like tables to lay it out, I tried sending a test mail with just an image on it to an affected user and that worked fine.
If the user hits forward or reply the images all magically appear. We are currently having to use this as a really inefficient workaround.
We've tried several of the various solutions I've found over the internet - deleting the OutlookSecureTempFolder registry key, running detect and repair, we've confirmed that automatic image download isn't enabled. We've also logged an affected user onto another machine and found that the problem didn't roam with them, I also logged into an affected PC and didn't get the problem. From that we theorised it was the local copy of the profile and that the roaming profile was working, so we deleted that and downloaded the roaming profile again and this didn't make any difference which is a little odd.
One of the users had their PCs replaced as part of an upgrade project and the problem has not made an appearance on the new PC. Unfortunately we can't replace all the affected PCs!
We are running XP Pro SP3, Outlook 2003 SP3.
The Exchange 2010 version we are currently using is SP1 with rollup update 4.
The Enterprise Vault we're using is 9.01 just in case that's important.
I think that's everything pertinent, but I'm sure I've missed something. If anyone has any brilliant ideas beyond "upgrade to Outlook 2010" which I have also seen suggested, but is sadly not an option at present, you would be saving us much head-scratching as we're properly out of ideas here.
Thanks in advance,
Dan Moss (not a programmer like it says in my handle)