stanley1610
Programmer
I am going to outsource the whole SAP (Data, Application and Administration) to a contractor. Before this business, I would like to ask the vendor sign up the Service Level Agreement.
Here is the items of the SLA I drafted:
Outsourced Production Systems Backout Plans
Shared Outsourcer Firewalls And Servers
Access Control Decisions
Incident Reports
Problem Management
Data Backup
Maintenance
Emergency
Data Recovery
System Availablity
Capacity and Performance Management
Change Management
Contingency
Do I have anything missed? What should I be careful about the SLA? Is there any devil between words in the above each item? What else should I be aware?
Please kindly help. Thanks.
Here is the items of the SLA I drafted:
Outsourced Production Systems Backout Plans
Shared Outsourcer Firewalls And Servers
Access Control Decisions
Incident Reports
Problem Management
Data Backup
Maintenance
Emergency
Data Recovery
System Availablity
Capacity and Performance Management
Change Management
Contingency
Do I have anything missed? What should I be careful about the SLA? Is there any devil between words in the above each item? What else should I be aware?
Please kindly help. Thanks.