SL1100 - Virtual Extension Answer Trunk

[Flameside]

Good afternoon.

I have one analogue trunk in use on an SL1100 system which in the main has SIP trunks in use. The SIP trunks calls are routed happily to extensions and auto-attendant based on night service.

The analogue line ideally would ring a group of phones (it does), and fall over (after 20 seconds or so) to a virtual extension which has its calls sent immediately to its voicemail. If I put this virtual extension in the ring group, it rings (as shown by a virtual extension function key as a test), but it will not answer the call with it's voicemail. This is the expected behaviour, so how is it best to get the virtual extension to answer the trunk calls?

Thank you.

 

[belevedere]

A ring group will not send a call to vm box. You can overflow to the AA, and use a route table with time out to take a message in that ve, or set 22-02 to dil for that trunk. Place that ve on a button on the phones, set that button to ring, then set that ve to cf/b/na to vm. place a inmail button on those phones to collect the messages.

 

[Flameside]

Thank you.

I have the CO Pots line set to DIL. The DIL is pointing to a ring group. The DIL no answer destination is InMail. The InMail routes the call to a group mailbox assigned to a virtual extension. This is working now, thanks. Calls ring the phones in the ring group. After a delay they are answered by the group mailbox.

The CO Pots line is not hanging up when the InMail takes the call - You can leave a message but the line stays open after hanging up. The line clears down happily if you hang up before the InMail answers. I will have a closer look when I have a time later.

 

[belevedere]

try setting the time out to hang up.

 

[Flameside]

Thank you.

I had thought the timeout to hang up was for the AA, not a mailbox? For when someone doesn't dial anything? I cannot find a setting for mailboxes?

 

[belevedere]

You are correct, the time out is for the AA. You need to check with your carrier and verify that they are sending a disconnect signal.