Skip New Messages?

[Duaneness]

Octel 250 /Aria 3.11.05-1

I have a user who needs to change the greeting on another user's mailbox. When she logs into the mailbox, she is forced to listen to all new messages. Is it possible to skip this step?

Thanks in advance -

- Duaneness

 

[KenMeans]

That sounds like the class of service that is making the messages play upon entry into the mailbox. Are you saying that if she hits the * key there is no affect ? or it could be that she is logging into a home or guest mailbox. If you can poet a screen print of the mailbox profile and of the class of service.
also look to see what the setting for Auto Play: N is if it is a yes it will start to play the messages but you should still be able to hit the * key to go to the main menu.

The other thing it may be is the messages are to old and are about to be deleted and if that is the case there is no way around it.



Type of Outcalling: 2 - Local Max No. of Group Lists: 15
Outcall Control: 3 - Full User Control Number of Destinations per List: 25
Notification Failure Message: N Access to System Distribution Lists: N

Access Security: 0 - Disallowed Msg Locator: 2 - Locate Msgs Sent/Rcvd
Days Until Password Change: 999 Home/Guest Mailboxes Allowed: Y
Skip Password on Direct Call: N Restart Allowed (Types 51,53,54): Y
Limited Caller Access: N Dial-by-Name Enabled: Y
Easy Access via Telephone Answering: N AT&T Msg Waiting: N

Auto Play: N Date and Time Playback: 2 - User Control
Application Access: 0 - None Remove Introduction: Y
Deletion Warning: 1 - No Warning Call Sender: 0 - Not Allowed
Client Access Licenses: Y Realtime Network Notifications: N
Direct Application Access: N NameSend Capability: Y



Ken Means

http://www.tel-is.com

 

[Duaneness]

Turns out it was user error.

Thanks!

- Duaneness