Tek-Tips is the largest IT community on the Internet today!

Members share and learn making Tek-Tips Forums the best source of peer-reviewed technical information on the Internet!

  • Congratulations Mike Lewis on being selected by the Tek-Tips community for having the most helpful posts in the forums last week. Way to Go!

skillsets not uploading into rcc reporting

Status
Not open for further replies.

snowman50

Technical User
Nov 17, 2007
2,601
GB
Hi Guys
I have loaded RCC reporting RCC 5 on to a PC I was having an issue with.

Bcm50 rel3 and RCC reporting release5

Everything is working now but for some reason 2 skillsets out off 5 did not appear in the reporting.

I have rebooted the server PC and checked again the Admin user and assigned all skillsets but only 3 appear and not 5.

How do i reload the other 2.

They are enabled and calls being processed ok
The agents realtime show the skillsets being answered
But i cant see them to assign to the main call groups.

How do i get them back into reporting.

They were there before i installed the new Rcc Reporting
 
OK issue resolved

After the Customer data downloaded i rebooted the PC again and the skillsets decided to appear.

Along wait.
 
Status
Not open for further replies.

Part and Inventory Search

Sponsor

Back
Top