Hi Guys
I have loaded RCC reporting RCC 5 on to a PC I was having an issue with.
Bcm50 rel3 and RCC reporting release5
Everything is working now but for some reason 2 skillsets out off 5 did not appear in the reporting.
I have rebooted the server PC and checked again the Admin user and assigned all skillsets but only 3 appear and not 5.
How do i reload the other 2.
They are enabled and calls being processed ok
The agents realtime show the skillsets being answered
But i cant see them to assign to the main call groups.
How do i get them back into reporting.
They were there before i installed the new Rcc Reporting
I have loaded RCC reporting RCC 5 on to a PC I was having an issue with.
Bcm50 rel3 and RCC reporting release5
Everything is working now but for some reason 2 skillsets out off 5 did not appear in the reporting.
I have rebooted the server PC and checked again the Admin user and assigned all skillsets but only 3 appear and not 5.
How do i reload the other 2.
They are enabled and calls being processed ok
The agents realtime show the skillsets being answered
But i cant see them to assign to the main call groups.
How do i get them back into reporting.
They were there before i installed the new Rcc Reporting