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Skillset Question

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tarheel25

tarheel25

IS-IT--Management
Dec 31, 2002
113
With a forced greeting enabled in a skillset all calls are immediately disconnected after the greeting plays even though there are agents logged in to the skillset. If we disable the forced greeting, then the calls route to the agents in the skillset. Anyone have any ideas what might be wrong?
 
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Post the steps in your day routing rules for the affected skillset.
Sounds like step 2 is a disconnect command.
 
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