Skillset Perfomance Report Problem

[Koerant]

I'm printing a daily Skillset Performance report and notice that I have under my Skillset Level a Master_Script and a Balance Skillset. My Master_Skillset Answered 50 Calls and my Balance Answered 117 Calls. I need to know why Master_Script is showing under my Skillset Performance Report? I' Running SCCS 5.0 with SU5 on the Server and SU12 on the CLient

 

[cgilmer]

Could use a bit of Clarification on if there is actually Master_Skillset or if you are refering to Master_Script in that instance.

 

[Koerant]

There are no Master Skillset created. This is the Master_Script showing in my Skillset Performance Report.

Table Name:dSkillsetStat

Skill
Answered
10/24/2005
Master_Script 50
Balance 117
Total 167

10/25/2005
Master_Script 26
Balance 99
Total 125

Hope this will Help