Tek-Tips is the largest IT community on the Internet today!

Members share and learn making Tek-Tips Forums the best source of peer-reviewed technical information on the Internet!

Register Log in
  • Congratulations strongm on being selected by the Tek-Tips community for having the most helpful posts in the forums last week. Way to Go!

Skillset changes

Status
Not open for further replies.
MondoMan3

MondoMan3

Technical User
Mar 30, 2007
48
CA
Hi All

I am running Symposium 5.0. is there any way of finding out which supervisor changed a skillset to a perticular agent?




 
Sort by date Sort by votes
You can check the Audit Trail to see that the agent was modified and by whom, but not what was done.
 
Upvote 0 Downvote
I'm not sure if Audit Trial is available on SCCS5.0. Try to look on Event Browser from Server Utility.
 
Upvote 0 Downvote
Status
Not open for further replies.

Similar threads

monkey101
  • Locked
  • Question
importing changes to cct
Replies
0
Views
91
monkey101
monkey101
Bucky101
  • Locked
  • Question
Assign Skillset ID as variable
Replies
0
Views
69
Bucky101
Bucky101
Voice99
  • Locked
  • Question
Application Performance and Skillset Performance reports AACC 6.4
Replies
7
Views
133
yyrkroon
yyrkroon
avayaaacc
  • Locked
  • Question
Historical report for calls that come from another skillset?
Replies
5
Views
88
effort1584
effort1584
Tiedo
  • Locked
  • Question
Mirroring Skillset assignments from one skillset to another in AACC 6.3
Replies
1
Views
56
effort1584
effort1584

Part and Inventory Search

Sponsor

Back
Top