Tek-Tips is the largest IT community on the Internet today!

Members share and learn making Tek-Tips Forums the best source of peer-reviewed technical information on the Internet!

Register Log in
  • Congratulations strongm on being selected by the Tek-Tips community for having the most helpful posts in the forums last week. Way to Go!

skillset change

Status
Not open for further replies.
Newbie5

Newbie5

Technical User
Jun 15, 2011
35
US
dears
would like to know how to get time a supervisor has changed agent assigned skillset or added new skillset how i can know when the time a supervisor added to a new skillset to an agent.
thanks..
 
Sort by date Sort by votes
After login on the CCMA webclient check the 'Audit Trail' for changes.
There are no specifics about skillsets and you can only see global changes like "User ... with Login ID .... was modified" by supervisor ... at time ...
 
Upvote 0 Downvote
Status
Not open for further replies.

Similar threads

MoJHK
  • Locked
  • Question
Change the Nortel Symposium agent to a baic ACD agent
Replies
1
Views
124
Firebird Scrambler
Firebird Scrambler
Bucky101
  • Locked
  • Question
Assign Skillset ID as variable
Replies
0
Views
68
Bucky101
Bucky101
nortavaya
  • Locked
  • Question
SOA Ref Client CCT cannot change his status or make outgoing calls
Replies
0
Views
69
nortavaya
nortavaya
monkey101
  • Locked
  • Question
importing changes to cct
Replies
0
Views
89
monkey101
monkey101
Voice99
  • Locked
  • Question
Application Performance and Skillset Performance reports AACC 6.4
Replies
7
Views
133
yyrkroon
yyrkroon

Part and Inventory Search

Sponsor

Back
Top