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skillset change

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Newbie5

Newbie5

Technical User
Jun 15, 2011
35
US
dears
would like to know how to get time a supervisor has changed agent assigned skillset or added new skillset how i can know when the time a supervisor added to a new skillset to an agent.
thanks..
 
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After login on the CCMA webclient check the 'Audit Trail' for changes.
There are no specifics about skillsets and you can only see global changes like "User ... with Login ID .... was modified" by supervisor ... at time ...
 
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