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Skillset amendment

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tiggerbouncy

tiggerbouncy

Technical User
Feb 13, 2012
14
GB
Hi
Is there a way of quick way of assigning and unassigning a skillset for a group of agents in AACC6.

Thanks
 
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Yes, go to 'Contact Center Management' and open menu on the left and click on 'Skillsets'. Select the proper skillset, 'Unassign' and send.
 
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Just in case this is a regular occurrence you can also setup predefined and scheduled assignments in the same menu area.
 
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