Hi,
I'm working on a new IVR system, and I have two seperate boxes (for redundancy) running the IVR software, with a DS1 off of each one to the PBX. Each channel on each DS1 is assigned to a station, and these stations auto-login as agents into a skill. This way, if one DS1 goes down, those agents drop out of the queue, and calls will not be routed to that box. However, my concern lies with a situation when the DS1 is functional, the box is up, but the services or the software crashes, and the DS1 is effectively ring no answer. How would you guys handle this? Will it just try more channels (agents) until one picks up on the other box? Is there a better way to approach the problem?
Thanks,
Chris
I'm working on a new IVR system, and I have two seperate boxes (for redundancy) running the IVR software, with a DS1 off of each one to the PBX. Each channel on each DS1 is assigned to a station, and these stations auto-login as agents into a skill. This way, if one DS1 goes down, those agents drop out of the queue, and calls will not be routed to that box. However, my concern lies with a situation when the DS1 is functional, the box is up, but the services or the software crashes, and the DS1 is effectively ring no answer. How would you guys handle this? Will it just try more channels (agents) until one picks up on the other box? Is there a better way to approach the problem?
Thanks,
Chris