Size Limit Incoming Files Outlook 2013

[johnherman]

I've searched Help and on the Internet and can't find a setting in Outlook 2013 that limits the size of incoming e-mails. It's sitting out on my ISP, but Outlook aborts circa 15mb when downloading the mail to my Outlook client. Anyone know where the setting is?

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[ChrisHirst]

that limits the size of incoming e-mails

There isn't one. Outlook only applies a "size limit" to messages that you are creating (20 MiB by default).

It's more likely that it is the connection that is 'timing out'.


Chris.

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Time flies like an arrow, however, fruit flies like a banana.
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[goombawaho]

As stated, incoming mail is only limited at the ISP/mailbox. That is, they will allow your mailbox to receive a 9MB file but not a 10.1 MB file. Once it's in your mailbox, it's just a matter of downloading it with a reliable connection into your Outlook.

You might try setting up Thunderbird or Windows Mail to see if it can download it. If not, I'd try some network connectivity tests. From a CMD prompt, try this and see if there are missed pings
ping

http://www.google.com

-t -l 1500

Also a speed test - are you getting the speed that you're supposed to get.
speedtest.comcast.net or dslreports.com/speedtest

"Living tomorrow is everyone's sorrow.
Modern man's daydreams have turned into nightmares.

 

[ChrisHirst]

As stated, incoming mail is only limited at the ISP/mailbox. That is, they will allow your mailbox to receive a 9MB file but not a 10.1 MB file.

Actually size limits on incoming messages will NOT allow messages over the limit to be delivered, the incoming mail server will respond to the sending server/client with a 523 status code (SMTP status x.2.3

http://www.ietf.org/rfc/rfc1893.txt

) and reject the message.

X.2.3 Message length exceeds administrative limit

A per-mailbox administrative message length limit has been
exceeded. This status code should be used when the
per-mailbox message length limit is less than the general
system limit. This code should be used as a permanent
failure.

Chris.

Indifference will be the downfall of mankind, but who cares?
Time flies like an arrow, however, fruit flies like a banana.
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[goombawaho]

I think we're on the same page and that's what I was saying (I think). The mailbox on the ISP will refuse the email if the attachment size is too great, but once it is accepted there (under the limit) it just needs to be pulled down to outlook.

So, there are three steps to receiving an email with an attachment
1. Sender to Mailbox
2. Acceptance at Mailbox
3. Download to mail client

Only step 3 is failing here from what I understand.

"Living tomorrow is everyone's sorrow.
Modern man's daydreams have turned into nightmares.

 

[ChrisHirst]

Yeah, it has been pointed out that I was replying to what I read, rather than what was actually written, so apologies for that.

Chris.

Indifference will be the downfall of mankind, but who cares?
Time flies like an arrow, however, fruit flies like a banana.
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[goombawaho]

I missed that entirely apparently.

"Living tomorrow is everyone's sorrow.
Modern man's daydreams have turned into nightmares.

 

[johnherman]

Thanks y'all. Let me send another e-mail to my ISP. To repeat the symptoms, when I open Outlook and Send/Receive Mail, I see the message that says (say) Downloading 2 of 11 messages. When I get to Downloading 11 of 11 messages, it fails after downloading about 15mb from the Mail Server. It *always* fails at that size limit, and I have tried at least a dozen times to get it downloaded. As the mail server downloads the most recent mail first, it's not crushing my ability to get e-mail.

As far as timeouts, unless the timeout is on the Mail Server, my ISP will allow a connection for up to 1 hour with no activity without terminating the connection. It takes less than an hour to download the 15 +/- megabytes. We're talking about #3 in the chain of events posted by goombawaho.

After I talk to my ISP, I'll post what they said here. Thanks Again to everyone who has replied.

==================================
adaptive uber info galaxies (bigger, better, faster than agile big data clouds)

 

[goombawaho]

It takes less than an hour to download the 15 +/- megabytes.

So you have quite a slow internet connection from that. Did you do my other two tests?

"Living tomorrow is everyone's sorrow.
Modern man's daydreams have turned into nightmares.

 

[ChrisHirst]

Does your ISP not provide a webmail interface so you can delete the suspect message?

Chris.

Indifference will be the downfall of mankind, but who cares?
Time flies like an arrow, however, fruit flies like a banana.
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[goombawaho]

Does your ISP not provide a webmail interface so you can delete the suspect message?

Great idea, but it doesn't explain what's going on with downloading the message. Another message will come along and another problem.


"Living tomorrow is everyone's sorrow.
Modern man's daydreams have turned into nightmares.

 

[ChrisHirst]

Not necessarily, it could simply be a spam message that is mal-formed and "glitching" out.

Chris.

Indifference will be the downfall of mankind, but who cares?
Time flies like an arrow, however, fruit flies like a banana.
Webmaster Forum

 

[goombawaho]

Pending results of the OP's internet speed test (waiting), I'd take that bet!! Put 5 cyber simoleons on it????

"Living tomorrow is everyone's sorrow.
Modern man's daydreams have turned into nightmares.

 

[johnherman]

The message isn't suspect; it's from my brother-in-law and contains Xmas pictures. (hence the large size of the attachment)

==================================
adaptive uber info galaxies (bigger, better, faster than agile big data clouds)

 

[goombawaho]

I think what he meant was it is somehow damaged (message or attachments) and cannot be downloaded properly.

"Living tomorrow is everyone's sorrow.
Modern man's daydreams have turned into nightmares.