SIP Trunking HELP!!! 4

[rhawkins74]

Hey everyone...
Well here is my issue, I am in the process of setting up my first SIP trunks. This is a completely new area for me, and have to be honest I am lost. I definitely need some help on this, I don't even know where to start.

 

[DigitelD]

Who is the carrier?

SHK Certified (School of Hard Knocks)
NCSS, ATSP/IP

 

[kflounders]

Who is the SIP trunk provider?

Kevin Flounders

http://www.comstar-usa.com

 

[rhawkins74]

The provider is nextiva.

they provided me with 3 items, one they said was an offkey, one that was an offname and then an IP address.

 

[rhawkins74]

okay, what they sent me was the Authentication name and Authentication Key

 

[Westi]

you need to try at least something before asking for help so what did you do so far?

Joe W.

FHandw, ACSS

 

[RodneyMcSnow]

Are you still in need of help on the SIP Trunking?

 

[rhawkins74]

Rodney yes I am still in need of help. I have been trying everything I can, and so far nextiva's techs haven't been able to figure it out either.

I have placed their domain in the SIP Line tab under ITSP Domain name it is checked to in service

Transport Tab - ITSP Proxy Address - set to their domain
Network Topology info set to Lan 1
Calls route via Register is checked.

SIP URI - Channel 1 everything set to Use Credentials User Name

SIP Credentials - User name and Auth name both set to what was given as Auth name
Password set to what was given as Auth Key

 

[NLPeterK]

rhawkins, you're still somewhat vague as to where you're problem currently lies.

-Does the line register?
-Can you make calls?
-Can you receive calls?

In order for a line to register to a domain name (like abc.com), the IPO needs DNS servers to resolve that domain name, to be entered under the system tab. Have you verified the line actually registers with Nextiva?

To make calls, you need to properly set up your ARS. For SIP this there's a different syntax compared to ISDN or analogue.

To receive calls, it's important to set up your SIP URI's the correct way, and also your incoming call routes. If you set the URI to line 1, you basic 'out of the box' ICR will not work.

 

[tlpeter]

NLPeterK, are you the PeterK i know


BAZINGA!

I'm not insane, my mother had me tested!

 

[rhawkins74]

NLPeterK, no the line does not register.

As for vague, that is my point, I have never done anything with SIP Trunks, and so therefore have no idea what all is needed.

 

[tlpeter]

What version is your IPO running?
This is important because there are major differences between versions.



BAZINGA!

I'm not insane, my mother had me tested!

 

[rhawkins74]

tlpeter this is on an R8, it is one of our Demo kits that we are trying to get this working on.

 

[NLPeterK]

@tlpeter: I think I am

 

[NLPeterK]

@rhawkins74: Going to be pretty tough to explain then. I don't know Nextiva, which could require some different settings than the providers I'm used to.

But I'll try!

Did you put in DNS servers? Did you put the proper ip routes in the system?

Fire up your monitor and trace the SIP packets. Is there a response to the REGISTER message sent to Nextiva?

 

[rhawkins74]

I was never given any dns servers to put in. And yes I have the IP routes in the system

1617831mS Sip: SIP Line (17) parameter advtt78895789578 registration has failed, setting retry timer to 30 secs
1617831mS CMCallEvt: 0.1035.0 -1 SIPTrunk Endpoint: StateChange: END=X CMCSIdle->CMCSDelete
1617832mS CMCallEvt: 0.1035.0 -1 BaseEP: DELETE CMEndpoint f52af390 TOTAL NOW=0 CALL_LIST=0
1618248mS RES: Sat 25/2/2012 04:33:39 FreeMem=62480968(1) CMMsg=3 (5) Buff=5200 965 1000 7463 5 Links=8330
1618248mS RES2: IP 500 V2 8.0(18) Tasks=43 RTEngine=0 CMRTEngine=0 ExRTEngine=0 Timer=44 Poll=0 Ready=0 CMReady=0 CMQueue=0 VPNNQueue=0 Monitor=1 SSA=0 ASC=1 SYS=MNTD OPT=UMNT SDSPD=2034
1630248mS RES: Sat 25/2/2012 04:33:51 FreeMem=62476928(1) CMMsg=3 (5) Buff=5200 965 1000 7463 5 Links=8328
1630248mS RES2: IP 500 V2 8.0(18) Tasks=43 RTEngine=0 CMRTEngine=0 ExRTEngine=0 Timer=47 Poll=0 Ready=0 CMReady=0 CMQueue=0 VPNNQueue=0 Monitor=1 SSA=0 ASC=1 SYS=MNTD OPT=UMNT SDSPD=2034
1636748mS RES: Sat 25/2/2012 04:33:57 FreeMem=62480968(1) CMMsg=3 (5) Buff=5200 965 1000 7463 5 Links=8330
1636748mS RES2: IP 500 V2 8.0(18) Tasks=43 RTEngine=0 CMRTEngine=0 ExRTEngine=0 Timer=46 Poll=0 Ready=0 CMReady=0 CMQueue=0 VPNNQueue=0 Monitor=1 SSA=0 ASC=1 SYS=MNTD OPT=UMNT SDSPD=2034
1647831mS CMCallEvt: 0.1036.0 -1 BaseEP: NEW CMEndpoint f52af390 TOTAL NOW=1 CALL_LIST=0
1647832mS SIP Tx: UDP 10.0.1.190:5060 -> 192.31.80.30:5060
REGISTER sip:sbc.voipdnsservers.com SIP/2.0
Via: SIP/2.0/UDP 10.0.1.190:5060;rport;branch=z9hG4bKcd10f016ed33d312ff2e3a1024595ded
From: <sip:advtt78895789578@sbc.voipdnsservers.com>;tag=4c8c7b6a70a81161
To: <sip:advtt78895789578@sbc.voipdnsservers.com>
Call-ID: 78647ef9849489e9f71c1a6e81ea8a91@10.0.1.190
CSeq: 201667507 REGISTER
Contact: "Unknown" <sip:advtt78895789578@10.0.1.190:5060;transport=udp>
Expires: 3600
Max-Forwards: 70
User-Agent: IP Office 8.0 (18)
Supported: timer
Content-Length: 0

1648248mS RES: Sat 25/2/2012 04:34:09 FreeMem=62461624(1) CMMsg=3 (5) Buff=5200 965 1000 7463 5 Links=8325
1648248mS RES2: IP 500 V2 8.0(18) Tasks=43 RTEngine=0 CMRTEngine=0 ExRTEngine=0 Timer=46 Poll=0 Ready=0 CMReady=0 CMQueue=0 VPNNQueue=0 Monitor=1 SSA=0 ASC=1 SYS=MNTD OPT=UMNT SDSPD=2034
1649833mS SIP Reg/Opt Tx: 17
REGISTER sip:sbc.voipdnsservers.com SIP/2.0
Via: SIP/2.0/UDP 10.0.1.190:5060;rport;branch=z9hG4bKcd10f016ed33d312ff2e3a1024595ded
From: <sip:advtt78895789578@sbc.voipdnsservers.com>;tag=4c8c7b6a70a81161
To: <sip:advtt78895789578@sbc.voipdnsservers.com>
Call-ID: 78647ef9849489e9f71c1a6e81ea8a91@10.0.1.190
CSeq: 201667507 REGISTER
Contact: "Unknown" <sip:advtt78895789578@10.0.1.190:5060;transport=udp>
Expires: 3600
Max-Forwards: 70
User-Agent: IP Office 8.0 (18)
Supported: timer
Content-Length: 0

1653833mS SIP Reg/Opt Tx: 17
REGISTER sip:sbc.voipdnsservers.com SIP/2.0
Via: SIP/2.0/UDP 10.0.1.190:5060;rport;branch=z9hG4bKcd10f016ed33d312ff2e3a1024595ded
From: <sip:advtt78895789578@sbc.voipdnsservers.com>;tag=4c8c7b6a70a81161
To: <sip:advtt78895789578@sbc.voipdnsservers.com>
Call-ID: 78647ef9849489e9f71c1a6e81ea8a91@10.0.1.190
CSeq: 201667507 REGISTER
Contact: "Unknown" <sip:advtt78895789578@10.0.1.190:5060;transport=udp>
Expires: 3600
Max-Forwards: 70
User-Agent: IP Office 8.0 (18)
Supported: timer
Content-Length: 0

1661833mS SIP Reg/Opt Tx: 17
REGISTER sip:sbc.voipdnsservers.com SIP/2.0
Via: SIP/2.0/UDP 10.0.1.190:5060;rport;branch=z9hG4bKcd10f016ed33d312ff2e3a1024595ded
From: <sip:advtt78895789578@sbc.voipdnsservers.com>;tag=4c8c7b6a70a81161
To: <sip:advtt78895789578@sbc.voipdnsservers.com>
Call-ID: 78647ef9849489e9f71c1a6e81ea8a91@10.0.1.190
CSeq: 201667507 REGISTER
Contact: "Unknown" <sip:advtt78895789578@10.0.1.190:5060;transport=udp>
Expires: 3600
Max-Forwards: 70
User-Agent: IP Office 8.0 (18)
Supported: timer
Content-Length: 0

1677833mS SIP Reg/Opt Tx: 17
REGISTER sip:sbc.voipdnsservers.com SIP/2.0
Via: SIP/2.0/UDP 10.0.1.190:5060;rport;branch=z9hG4bKcd10f016ed33d312ff2e3a1024595ded
From: <sip:advtt78895789578@sbc.voipdnsservers.com>;tag=4c8c7b6a70a81161
To: <sip:advtt78895789578@sbc.voipdnsservers.com>
Call-ID: 78647ef9849489e9f71c1a6e81ea8a91@10.0.1.190
CSeq: 201667507 REGISTER
Contact: "Unknown" <sip:advtt78895789578@10.0.1.190:5060;transport=udp>
Expires: 3600
Max-Forwards: 70
User-Agent: IP Office 8.0 (18)
Supported: timer
Content-Length: 0

1693833mS SIP Reg/Opt Tx: 17
REGISTER sip:sbc.voipdnsservers.com SIP/2.0
Via: SIP/2.0/UDP 10.0.1.190:5060;rport;branch=z9hG4bKcd10f016ed33d312ff2e3a1024595ded
From: <sip:advtt78895789578@sbc.voipdnsservers.com>;tag=4c8c7b6a70a81161
To: <sip:advtt78895789578@sbc.voipdnsservers.com>
Call-ID: 78647ef9849489e9f71c1a6e81ea8a91@10.0.1.190
CSeq: 201667507 REGISTER
Contact: "Unknown" <sip:advtt78895789578@10.0.1.190:5060;transport=udp>
Expires: 3600
Max-Forwards: 70
User-Agent: IP Office 8.0 (18)
Supported: timer
Content-Length: 0

1709833mS SIP Reg/Opt Tx: 17
REGISTER sip:sbc.voipdnsservers.com SIP/2.0
Via: SIP/2.0/UDP 10.0.1.190:5060;rport;branch=z9hG4bKcd10f016ed33d312ff2e3a1024595ded
From: <sip:advtt78895789578@sbc.voipdnsservers.com>;tag=4c8c7b6a70a81161
To: <sip:advtt78895789578@sbc.voipdnsservers.com>
Call-ID: 78647ef9849489e9f71c1a6e81ea8a91@10.0.1.190
CSeq: 201667507 REGISTER
Contact: "Unknown" <sip:advtt78895789578@10.0.1.190:5060;transport=udp>
Expires: 3600
Max-Forwards: 70
User-Agent: IP Office 8.0 (18)
Supported: timer
Content-Length: 0

1711833mS Sip: SIP Line (17) parameter advtt78895789578 registration has failed, setting retry timer to 30 secs

 

[NLPeterK]

Well you're programming the box, who do you expect to have given you those dns servers?!

Just put your ISP's DNS in, or if you can't find those Google DNS (8.8.8.8 and 8.8.4.4).

 

[rhawkins74]

I believe it is registering now, We purchased to trunks from nextiva, so under SIP URI would I need to have added 2 channels?

when I try to make a call I receive call rejected.

And as for the DNS yeah duh... hey it isnt even 5am here...

 

[tlpeter]

You need to program sip uri's otherwise it won't work.


BAZINGA!

I'm not insane, my mother had me tested!

 

[rhawkins74]

well, I thought it was registering, it wasnt showing registration failed in monitor, but in system status it is saying not registered.

ughh... and this is why I would much rather recommend PRI's as an alternative to POTS