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SIP trunking and "route to" commands

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Telecomgal1

Telecomgal1

Technical User
Nov 30, 2006
10
US
We are utilizing Unified Messaging through SIP trunking and hunt groups. If someone calls an extension it will go to their UM account no problem if they do not answer. But if we use "route to" command in a vdn, it will not got to their account if they do not answer. It goes to the top of the tree. After tracing the call, it seems that it is still routing based on the original caller ID instead of "route to" extension. If we use an audio codes box it works fine, but we do not have an audio codes box at each site. Any ideas?
 
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The best bet is to post in the following: forum690 it's all about IP Office here not Definity/CM/Aura :)

ACSS (SME)
APSS (SME)


"I'm just off to Hartlepool to buy some exploding trousers
 
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