SIP Trunking and hunt groups

[somewacko2]

We have a small call center operating on an IP Office 500V2. We've got another site that runs a different hosted system. It looks like connecting the two with a SIP trunk would not be hard, but how would i add those users to my IP Office hunt groups?

 

[Swiney52]

You would not be able to put the hosted extensions in a hunt group with you IPO extensions. If you get the IPO connected with the hosted system it will be SIP trunks that allow you to talk to the hosted system. The only option you will have is calling the extensions on the system.
There is a possibility you could do a sequential hunt group and ring one extension at a time but I wouldn’t count on that.

 

[Menniss]

I wouldn't recommend it as it would be messy and could be problematic, I guess it depends on hoe many users you are talking about and the call volumes. You could setup virtual users on the IPO for the users s on the other system and then twin the virtual users to the other system users.

Virtual users need to be setup without VM and extend the no answer timer, not that either of these should come into play with a hunt group call.

You would also need to be careful of any diverts or no answer timers on the destination extension as they could process the hunt group call were a native extension wouldn't.

Also you may need to use (depending on the version of the IPO) forward not twining. I have an unresolve bug where logout out users wont twin hunt group calls even when Twin Hunt Group and twin logged out is enabled.

Make sure on the virtual user you enable twinning/forward on hunt group calls and also twined when logged out if using twining.