SIP Trunk Registration

[kjk165]

This past week our carrier did some upgrades their data centers. Since then, every morning when I come in our phones are unable to dial out or receive phone calls. To fix this, I usually just reboot the IP Office 500 V2 control unit. Then everything works ok. Problem is, I do not want to do this every morning. I also see in System Status that the trunk goes out of service around 9:30pm. This is the recent Status update and alarm I received.

I did a monitor report before rebooting the phone system and here is what it's telling me:

09:14:26 175592497mS SIP Tx: UDP 10.10.10.11:5060 -> 69.54.92.156:5060
OPTIONS sip:sip1.appiaservices.com SIP/2.0
Via: SIP/2.0/UDP 10.10.10.11:5060;rport;branch=z9hG4bKe8c2266b0ae4951ec119dfea1a594177
From: <sip:sip1.appiaservices.com>;tag=a81072de3260860e
To: <sip:sip1.appiaservices.com>
Call-ID: 8b1467ddd7931fea3c9c99d32aa0de61
CSeq: 1919054413 OPTIONS
Contact: <sip:10.10.10.11:5060;transport=udp>
Max-Forwards: 70
Allow: INVITE,ACK,CANCEL,OPTIONS,BYE,INFO,NOTIFY,UPDATE
Supported: timer
User-Agent: IP Office 9.0.2.0 build 860
Content-Length: 0

09:14:26 175592531mS SIP Rx: UDP 69.54.92.156:5060 -> 10.10.10.11:5060
SIP/2.0 200 OK
Via: SIP/2.0/UDP 10.10.10.11:5060;received=10.10.10.11;branch=z9hG4bKe8c2266b0ae4951ec119dfea1a594177;rport=5060
From: <sip:sip1.appiaservices.com>;tag=a81072de3260860e
To: <sip:sip1.appiaservices.com>;tag=c761273971bd0661c4f21d408b317b00.d20c
Call-ID: 8b1467ddd7931fea3c9c99d32aa0de61
CSeq: 1919054413 OPTIONS
Server: OpenSIPS (1.7.1-notls (x86_64/linux))
Content-Length: 0

09:14:25 175592737mS RES: Wed 18/11/2015 09:14:25 FreeMem=49016620 48226260(1) CachedMem=790360 CMMsg=9(10) Buff=5200 1359 999 7444 5 Links=28228 BTree=13958 CPU=06.85% CPUStats=2/5/5496/18570/19763/0/1 MCR=0 MCW=0
09:14:25 175592737mS RES2: IP 500 V2 9.0.2.0 build 860 Tasks=56 RTEngine=0 CMRTEngine=0 ExRTEngine=0 Timer=76 Poll=0 Ready=0 CMReady=0 CMQueue=0 VPNNQueue=0 Monitor=2 SSA=1 TCP=27(TLS=1) TAPI=1 ASC=1 SYS=MNTD OPT=UMNT SDSPD=2034
09:14:25 175592738mS RES4: XML MemObjs=56 PoolMem=2097152(1) FreeMem=2081932(1)
09:14:29 175596712mS H323Evt: Recv: RegistrationRequest 10.10.10.3; Endpoints registered: 5; Endpoints in registration: 0
09:14:31 175597739mS RES: Wed 18/11/2015 09:14:31 FreeMem=49032900 48226260(1) CachedMem=806640 CMMsg=9(10) Buff=5200 1359 999 7444 5 Links=28232 BTree=13958 CPU=06.61% CPUStats=1/3/5496/18653/19763/0/1 MCR=0 MCW=0
09:14:31 175597739mS RES2: IP 500 V2 9.0.2.0 build 860 Tasks=56 RTEngine=0 CMRTEngine=0 ExRTEngine=0 Timer=74 Poll=0 Ready=0 CMReady=0 CMQueue=0 VPNNQueue=0 Monitor=2 SSA=1 TCP=27(TLS=1) TAPI=1 ASC=1 SYS=MNTD OPT=UMNT SDSPD=2034
09:14:31 175597739mS RES4: XML MemObjs=56 PoolMem=2097152(1) FreeMem=2081932(1)
09:14:32 175598902mS H323Evt: Recv: RegistrationRequest 10.10.10.5; Endpoints registered: 5; Endpoints in registration: 0
09:14:38 175604063mS H323Evt: Recv: RegistrationRequest 10.10.10.36; Endpoints registered: 5; Endpoints in registration: 0
09:14:38 175604067mS H323Evt: Recv: RegistrationRequest 10.10.10.200; Endpoints registered: 5; Endpoints in registration: 0
09:14:38 175604171mS H323Evt: Recv: RegistrationRequest 10.10.10.32; Endpoints registered: 5; Endpoints in registration: 0

********** SysMonitor v9.0.2.0 build 860 [connected to 10.10.10.11 ] **********
09:14:54 175620135mS PRN: Monitor Status IP 500 V2 9.0.2.0 build 860
09:14:54 175620135mS PRN: LAW=U PRI=0, BRI=0, ALOG=4, VCOMP=42, MDM=0, WAN=0, MODU=1 LANM=0 CkSRC=0 VMAIL=1(VER=3 TYP=1) 1-X=1 CALLS=0(TOT=140)
09:15:25 175651712mS H323Evt: Recv: RegistrationRequest 10.10.10.3; Endpoints registered: 5; Endpoints in registration: 0
09:15:26 175653912mS H323Evt: Recv: RegistrationRequest 10.10.10.5; Endpoints registered: 5; Endpoints in registration: 0
09:15:32 175659069mS H323Evt: Recv: RegistrationRequest 10.10.10.200; Endpoints registered: 5; Endpoints in registration: 0
09:15:32 175659072mS H323Evt: Recv: RegistrationRequest 10.10.10.36; Endpoints registered: 5; Endpoints in registration: 0
09:15:32 175659171mS H323Evt: Recv: RegistrationRequest 10.10.10.32; Endpoints registered: 5; Endpoints in registration: 0
09:15:32 175659746mS RES: Wed 18/11/2015 09:15:33 FreeMem=49029452 48226260(1) CachedMem=803192 CMMsg=9(10) Buff=5200 1350 997 7444 5 Links=28229 BTree=13958 CPU=08.20% CPUStats=4/7/5496/18392/19763/0/0 MCR=0 MCW=0
09:15:32 175659747mS RES2: IP 500 V2 9.0.2.0 build 860 Tasks=56 RTEngine=0 CMRTEngine=0 ExRTEngine=0 Timer=77 Poll=0 Ready=0 CMReady=0 CMQueue=0 VPNNQueue=0 Monitor=2 SSA=1 TCP=28(TLS=1) TAPI=1 ASC=1 SYS=MNTD OPT=UMNT SDSPD=2034
09:15:32 175659747mS RES4: XML MemObjs=56 PoolMem=2097152(1) FreeMem=2081932(1)
09:15:47 175673747mS RES: Wed 18/11/2015 09:15:47 FreeMem=49030260 48226260(1) CachedMem=804000 CMMsg=9(10) Buff=5200 1360 999 7444 5 Links=28230 BTree=13958 CPU=06.12% CPUStats=1/3/5496/18804/19763/0/1 MCR=0 MCW=0
09:15:47 175673747mS RES2: IP 500 V2 9.0.2.0 build 860 Tasks=56 RTEngine=0 CMRTEngine=0 ExRTEngine=0 Timer=74 Poll=0 Ready=0 CMReady=0 CMQueue=0 VPNNQueue=0 Monitor=2 SSA=1 TCP=28(TLS=1) TAPI=1 ASC=1 SYS=MNTD OPT=UMNT SDSPD=2034
09:15:47 175673748mS RES4: XML MemObjs=56 PoolMem=2097152(1) FreeMem=2081932(1)
09:15:49 175675302mS PRN: System Reboot (from 172.16.20.208).....
09:15:51 175677766mS PRN: SetSystemLocale: enu, 2


If you look at the Endpoints in registration it shows 0. I have 5 endpoints.

How do I fix my system to recognize those endpoints? Or is that something the phone carrier needs to fix?

I have tried setting the refresh session from On-Demand to 90 seconds. That didn't help.

Any suggestions would be appreciated.

Thanks in advance.

Karl

Avaya SME ACIS Certified

 

[amriddle01]

You're barking up the wrong tree here....

If you look at the Endpoints in registration it shows 0. I have 5 endpoints.

It actually says 5 endpoints are registered and 0 are in the process of registering

But even that's irrelevant because endpoints are handsets and not SIP trunks

 

[intrigrant]

Maybe you should decrease the reregistration time to a lower time.