SIP Troubleshooting HELP!

[knuty42]

Avaya IP Office 9.0.12.0. I am having some trouble with my SIP setup. I can get incoming calls just fine on my sip line. Although I am having some trouble with outbound calling. I have ran a monitor trace but I am not great with reading it. I am getting a 403 Forbidden response for something. Here is the trace that I have.

INVITE sip:618004444444@10.0.0.39;transport=udp SIP/2.0
Via: SIP/2.0/UDP 10.90.40.210:25802;branch=z9hG4bK-d8754z-8831e502783629bf-1---d8754z-;rport
Max-Forwards: 70
Contact: <sip:3016@10.90.40.210:25802;transport=udp>
To: "618004444444"<sip:618004444444@10.0.0.39>
From: "Michael Knutson"<sip:3016@10.0.0.39>;tag=bcd4bd2e
Call-ID: N2JjOGViMWI3NmM3M2NiOWNlMzI0NjljYTMyNDM3ZTk
CSeq: 1 INVITE
Allow: INVITE, ACK, CANCEL, OPTIONS, BYE, REFER, NOTIFY, MESSAGE, SUBSCRIBE, INFO
Content-Type: application/sdp
Supported: replaces
User-Agent: IP Office Softphone 6.1 3.2.3.49 build 68975
Content-Length: 257

v=0
o=- 13128013553047415 1 IN IP4 10.90.40.210
s=Avaya Softphone
c=IN IP4 10.90.40.210
b=AS:1600
t=0 0
m=audio 58190 RTP/AVP 9 0 8 18 4 101
a=rtpmap:18 G729/8000
a=fmtp:18 annexb=yes
a=rtpmap:101 telephone-event/8000
a=fmtp:101 0-15
a=sendrecv
437703586mS Sip: SIPDialog f4eef8ac created, dialogs 1 txn_keys 1
437703588mS SIP Call Tx: phone
SIP/2.0 100 Trying
Via: SIP/2.0/UDP 10.90.40.210:25802;branch=z9hG4bK-d8754z-8831e502783629bf-1---d8754z-;rport
From: "Michael Knutson" <sip:3016@10.0.0.39>;tag=bcd4bd2e
Call-ID: N2JjOGViMWI3NmM3M2NiOWNlMzI0NjljYTMyNDM3ZTk
CSeq: 1 INVITE
Allow: INVITE,ACK,CANCEL,OPTIONS,BYE,INFO,REFER,NOTIFY,SUBSCRIBE,REGISTER,PUBLISH,UPDATE
Supported: timer,100rel
Server: IP Office 9.0.12.0 build 1006
To: "618004444444" <sip:618004444444@10.0.0.39>;tag=9424fc089b33f79c
Content-Length: 0

437703589mS Sip: 287.18176.0 632 Michael Knutson.0(f4eef8ac) FindConnectionParameters: found bandwidth info, bw_count=1, memorizing only first one
437703589mS Sip: 287.18176.0 632 Michael Knutson.0(f4eef8ac) SetRfc2833TxPayload: use RFC2833 for dtmf
437703590mS Sip: 287.18176.0 632 Michael Knutson.0(f4eef8ac) SetRemoteRTPAddress to 10.90.40.210:58190
437703590mS Sip: 287.18176.0 632 Michael Knutson.0(f4eef8ac) FindConnectionParameters: found bandwidth info, bw_count=1, memorizing only first one
437703594mS Sip: License, Valid 1, Available 10, Consumed 0
437703594mS Sip: SIPDialog f4e2ade4 created, dialogs 2 txn_keys 1
437703604mS Sip: 21.18178.0 632 SIPTrunk Endpoint(f4e2c404) received CMSetup
437703605mS Sip: 21.18178.0 632 SIPTrunk Endpoint(f4e2ade4) SetLocalRTPAddress to 10.0.0.39:49152
437703607mS SIP Call Tx: 21
INVITE sip:18004444444@sc.cfly.co SIP/2.0
Via: SIP/2.0/UDP 10.0.0.39:47083;rport;branch=z9hG4bK1328eef9466e26732004e027368c7743
From: "Michael Knutson" <sip:318@sc.cfly.co>;tag=4a669c33ce7687cd
To: <sip:18004444444@sc.cfly.co>
Call-ID: 0702d3be306bd70b049588733f23940f
CSeq: 299549631 INVITE
Contact: "Michael Knutson" <sip:318@10.0.0.39:47083;transport=udp>
Authorization: Digest username="7014024000",realm="sc.cfly.co",nonce="761257201182",response="91698d47fe325475f9b13773024b27ae",uri="sip:18004444444@sc.cfly.co",algorithm=MD5,qop=auth,nc=0000394e,cnonce="c97f915017f7bf147413"
Max-Forwards: 70
Allow: INVITE,ACK,CANCEL,OPTIONS,BYE,INFO,REFER,NOTIFY,UPDATE
Content-Type: application/sdp
Supported: timer,100rel
Min-SE: 240
Session-Expires: 240;refresher=uac
User-Agent: IP Office 9.0.12.0 build 1006
Content-Length: 243

v=0
o=UserA 510974350 677330287 IN IP4 10.0.0.39
s=Session SDP
c=IN IP4 10.0.0.39
t=0 0
m=audio 49152 RTP/AVP 0 18 101
a=rtpmap:0 PCMU/8000
a=rtpmap:18 G729/8000
a=fmtp:18 annexb=no
a=rtpmap:101 telephone-event/8000
a=fmtp:101 0-15
437703665mS SIP Call Rx: 21
SIP/2.0 100 Trying
Call-ID: 0702d3be306bd70b049588733f23940f
CSeq: 299549631 INVITE
From: "Michael Knutson" <sip:318@sc.cfly.co>;tag=4a669c33ce7687cd
To: <sip:18004444444@sc.cfly.co>;tag=sip+1+8b000046+a06cfc73
Via: SIP/2.0/UDP 10.0.0.39:47083;received=24.111.23.98;rport=47083;branch=z9hG4bK1328eef9466e26732004e027368c7743
Server: SIP/2.0
Content-Length: 0

437703672mS SIP Call Rx: 21
SIP/2.0 403 Forbidden
Call-ID: 0702d3be306bd70b049588733f23940f
CSeq: 299549631 INVITE
From: "Michael Knutson" <sip:318@sc.cfly.co>;tag=4a669c33ce7687cd
To: <sip:18004444444@sc.cfly.co>;tag=sip+1+8b000046+a06cfc73
Via: SIP/2.0/UDP 10.0.0.39:47083;received=24.111.23.98;rport=47083;branch=z9hG4bK1328eef9466e26732004e027368c7743
Server: SIP/2.0
Content-Length: 0
Contact: <sip:208.85.62.103:5060>

437703673mS Sip: 21.18178.0 632 SIPTrunk Endpoint(f4e2ade4) ProcessInboundSIPResponse calling CheckSessionExpiresField, received negative final response 403 for a refresh
437703675mS SIP Call Tx: 21
ACK sip:208.85.62.103:5060 SIP/2.0
Via: SIP/2.0/UDP 10.0.0.39:47083;rport;branch=z9hG4bK1328eef9466e26732004e027368c7743
From: "Michael Knutson" <sip:318@sc.cfly.co>;tag=4a669c33ce7687cd
To: <sip:18004444444@sc.cfly.co>;tag=sip+1+8b000046+a06cfc73
Call-ID: 0702d3be306bd70b049588733f23940f
CSeq: 299549631 ACK
Max-Forwards: 70
Authorization: Digest username="7014024000",realm="sc.cfly.co",nonce="761257201182",response="fe86bf6109e3b453266c64254523ef7f",uri="sip:208.85.62.103:5060",algorithm=MD5,qop=auth,nc=0000394f,cnonce="8ab72c0a35dad42aa4ae"
Allow: INVITE,ACK,CANCEL,OPTIONS,BYE,INFO,REFER,NOTIFY,UPDATE
User-Agent: IP Office 9.0.12.0 build 1006
Content-Length: 0

437703683mS SIP Call Tx: phone
SIP/2.0 403 Forbidden
Via: SIP/2.0/UDP 10.90.40.210:25802;branch=z9hG4bK-d8754z-8831e502783629bf-1---d8754z-;rport
From: "Michael Knutson" <sip:3016@10.0.0.39>;tag=bcd4bd2e
Call-ID: N2JjOGViMWI3NmM3M2NiOWNlMzI0NjljYTMyNDM3ZTk
CSeq: 1 INVITE
Allow: INVITE,ACK,CANCEL,OPTIONS,BYE,INFO,REFER,NOTIFY,SUBSCRIBE,REGISTER,PUBLISH,UPDATE
Supported: timer,100rel
Server: IP Office 9.0.12.0 build 1006
Reason: Q.850;cause=21;text="Call rejected"
To: "618004444444" <sip:618004444444@10.0.0.39>;tag=9424fc089b33f79c
Content-Length: 0

437703683mS Sip: SIPDialog f4eef8ac deleted, dialogs 1 txn_keys 2
437703684mS Sip: SIPDialog f4e2ade4 deleted, dialogs 0 txn_keys 2
437703740mS SIP Call Rx: phone
ACK sip:618004444444@10.0.0.39;transport=udp SIP/2.0
Via: SIP/2.0/UDP 10.90.40.210:25802;branch=z9hG4bK-d8754z-8831e502783629bf-1---d8754z-;rport
Max-Forwards: 70
To: "618004444444"<sip:618004444444@10.0.0.39>;tag=9424fc089b33f79c
From: "Michael Knutson"<sip:3016@10.0.0.39>;tag=bcd4bd2e
Call-ID: N2JjOGViMWI3NmM3M2NiOWNlMzI0NjljYTMyNDM3ZTk
CSeq: 1 ACK
Content-Length: 0


I have the shortcode set up as 6N;/Dial/N'@hostname". I don't have it going to an ARS table at the moment just have it going directly to Outgoing Group ID 21.

I'd appreciate any feedback. Thanks!

 

[janni78]

You're sending the extension in the From header, it should be a valid DDI.
That probably why you get forbidden.

"Trying is the first step to failure..." - Homer

 

[amriddle01]

Indeed, the trunk provider will probably be expecting 0123456789@11.22.33.44 not 3016@11.22.33.44 as you're sending and/or they may want you to send the external IP for site and not the internal address, if so you'll need the network topology section setting up or a functioning SIP ALG on your router (they're usually crap) or an SBC.

You could always ask them why they're rejecting