Hi,
Today, I was deploying a site with 25 Avaya Communicator softphones, when all of a sudden I got an error:
[pre]Incorrect extension or password[/pre]
All users have valid Power User licenses and are Communicator enabled.
I tried recreating these users and reboot the IP Office. This didn't resolve the issue.
In the System Monitor I see the following error:
[pre]Sip: SIP REG: extn NULL not created or cm_extn invalid...[/pre]
Any ideas, on what's going on?
Thanks!
Today, I was deploying a site with 25 Avaya Communicator softphones, when all of a sudden I got an error:
[pre]Incorrect extension or password[/pre]
All users have valid Power User licenses and are Communicator enabled.
I tried recreating these users and reboot the IP Office. This didn't resolve the issue.
In the System Monitor I see the following error:
[pre]Sip: SIP REG: extn NULL not created or cm_extn invalid...[/pre]
Any ideas, on what's going on?
Thanks!
Code:
2016-03-18T19:36:09 821809mS Sip: SipTCPUser 22 incoming f4eae8c0 created local 192.168.0.1:5060 remote 192.168.1.2:64119
2016-03-18T19:36:09 821809mS Sip: SIPPhoneReceiver 24 (f19870cc) tcp created, srcaddress 192.168.1.2, list size 3
2016-03-18T19:36:09 821824mS SIP Rx: TCP 192.168.1.2:64119 -> 192.168.0.1:5060
REGISTER sip:ipo.xxx SIP/2.0
From: sip:305@ipo.xxx;tag=-3522127056ec4a9a57a097f8_F305192.168.1.2
To: sip:305@ipo.xxx
Call-ID: 1_b44d2942c43d4557a097ec_R@192.168.1.2
CSeq: 1 REGISTER
Via: SIP/2.0/TCP 192.168.1.2:64119;branch=z9hG4bK1_b44d29-ead1e4d57a09806_R305
Content-Length: 0
Max-Forwards: 70
Contact: <sip:305@192.168.1.2:64119;transport=tcp>;q=1;expires=900;reg-id=1;+sip.instance="<urn:uuid:da6ab3b9-cec2-5b3d-a588-8574d83b7f17>"
Allow: INVITE,CANCEL,BYE,ACK,SUBSCRIBE,NOTIFY,MESSAGE,INFO,PUBLISH,REFER,UPDATE
User-Agent: Avaya Flare Engine/2.0.0 (Avaya 2.0 46; Windows NT Server 6.2, 64-bit)
Supported: eventlist, replaces, vnd.avaya.ipo
2016-03-18T19:36:09 821826mS Sip: TCP packet known set owner
2016-03-18T19:36:09 821827mS Sip: SIPDialog f4ef6bbc created, dialogs 1 txn_keys 1
2016-03-18T19:36:09 821827mS Sip: SIP REG: 305 reg-id=1
2016-03-18T19:36:09 821827mS Sip: SIP REG: 305 +sip.instance="<urn:uuid:da6ab3b9-cec2-5b3d-a588-8574d83b7f17>"
2016-03-18T19:36:09 821828mS Sip: (f4ef6bbc) SendSIPResponse: REGISTER code 401 SENT TO 192.168.1.2 64119
2016-03-18T19:36:09 821829mS SIP Tx: TCP 192.168.0.1:5060 -> 192.168.1.2:64119
SIP/2.0 401 Unauthorized
Via: SIP/2.0/TCP 192.168.1.2:64119;branch=z9hG4bK1_b44d29-ead1e4d57a09806_R305
From: <sip:305@ipo.xxx>;tag=-3522127056ec4a9a57a097f8_F305192.168.1.2
Call-ID: 1_b44d2942c43d4557a097ec_R@192.168.1.2
CSeq: 1 REGISTER
User-Agent: IP Office 9.1.6.0 build 153
Allow: INVITE,ACK,CANCEL,OPTIONS,BYE,REFER,NOTIFY,INFO,SUBSCRIBE,REGISTER,PUBLISH
[URL unfurl="true"]WWW-Authenticate:[/URL] Digest nonce="4dab454148b9705dbd0b",realm="ipoffice",algorithm=MD5
Supported: timer,vnd.avaya.ipo
Server: IP Office 9.1.6.0 build 153
To: <sip:305@ipo.xxx>;tag=aa8ab8cdc112f6ac
Content-Length: 0
2016-03-18T19:36:09 821835mS SIP Rx: TCP 192.168.1.2:64119 -> 192.168.0.1:5060
REGISTER sip:ipo.xxx SIP/2.0
From: sip:305@ipo.xxx;tag=-3522127056ec4a9a57a097f8_F305192.168.1.2
To: sip:305@ipo.xxx
Call-ID: 1_b44d2942c43d4557a097ec_R@192.168.1.2
CSeq: 2 REGISTER
Via: SIP/2.0/TCP 192.168.1.2:64119;branch=z9hG4bK2_b44d384ca58d3757a097de_R305
Content-Length: 0
Max-Forwards: 70
Contact: <sip:305@192.168.1.2:64119;transport=tcp>;q=1;expires=900;reg-id=1;+sip.instance="<urn:uuid:da6ab3b9-cec2-5b3d-a588-8574d83b7f17>"
Allow: INVITE,CANCEL,BYE,ACK,SUBSCRIBE,NOTIFY,MESSAGE,INFO,PUBLISH,REFER,UPDATE
User-Agent: Avaya Flare Engine/2.0.0 (Avaya 2.0 46; Windows NT Server 6.2, 64-bit)
Supported: eventlist, replaces, vnd.avaya.ipo
Authorization: Digest username="305",realm="ipoffice",nonce="4dab454148b9705dbd0b",uri="sip:ipo.xxx",response="e958f32f04e4d7ea4d08f61379a32160"
2016-03-18T19:36:09 821838mS Sip: TCP packet known set owner
2016-03-18T19:36:09 821838mS Sip: SIP REG: 305 reg-id=1
2016-03-18T19:36:09 821839mS Sip: SIP REG: 305 +sip.instance="<urn:uuid:da6ab3b9-cec2-5b3d-a588-8574d83b7f17>"
2016-03-18T19:36:09 821839mS Sip: SIP REG: extn NULL not created or cm_extn invalid...
2016-03-18T19:36:09 821840mS Sip: (f4ef6bbc) SendSIPResponse: REGISTER code 403 SENT TO 192.168.1.2 64119
2016-03-18T19:36:09 821840mS SIP Tx: TCP 192.168.0.1:5060 -> 192.168.1.2:64119
SIP/2.0 403 Forbidden
Via: SIP/2.0/TCP 192.168.1.2:64119;branch=z9hG4bK2_b44d384ca58d3757a097de_R305
From: <sip:305@ipo.xxx>;tag=-3522127056ec4a9a57a097f8_F305192.168.1.2
Call-ID: 1_b44d2942c43d4557a097ec_R@192.168.1.2
CSeq: 2 REGISTER
User-Agent: IP Office 9.1.6.0 build 153
Allow: INVITE,ACK,CANCEL,OPTIONS,BYE,REFER,NOTIFY,INFO,SUBSCRIBE,REGISTER,PUBLISH
Supported: timer,vnd.avaya.ipo
Server: IP Office 9.1.6.0 build 153
To: <sip:305@ipo.xxx>;tag=3d6087934e378cff
Content-Length: 0
2016-03-18T19:36:09 821841mS Sip: SIPDialog f4ef6bbc deleted, dialogs 0 txn_keys 0
2016-03-18T19:36:09 821841mS Sip: SIPPhoneReceiver 24 (f19870cc) destroyed, list size 2
2016-03-18T19:36:09 821841mS Sip: SipTCPUser 22 incoming f4eae8c0 destroyed