ShoreTel SBE 14.2 Build 19.42.2005.0
Customer has basically 2 entities within the same building that use 2 different phone numbers to reach them but the same staff handles both lines, they just answer differently. Customer are also using SIP trunks for their incoming and outgoing calls. They would like to set it up so on outbound calls ALL sets give out the main number to the business. That works fine. If the customer wants to call out as the other business they would like that caller ID to be sent out. Essentially they want the caller ID for the business they are calling out on to be sent.
Easy to do on copper by creating 2 trunk groups with different access codes but unable to that with SIP with 1 ESBC. Just can't think of a way to tell the system to send the other caller ID without a separate trunk group. Looking for some ideas. Thanks in advance.
Customer has basically 2 entities within the same building that use 2 different phone numbers to reach them but the same staff handles both lines, they just answer differently. Customer are also using SIP trunks for their incoming and outgoing calls. They would like to set it up so on outbound calls ALL sets give out the main number to the business. That works fine. If the customer wants to call out as the other business they would like that caller ID to be sent out. Essentially they want the caller ID for the business they are calling out on to be sent.
Easy to do on copper by creating 2 trunk groups with different access codes but unable to that with SIP with 1 ESBC. Just can't think of a way to tell the system to send the other caller ID without a separate trunk group. Looking for some ideas. Thanks in advance.