Hi Guys,
Avaya CS1K as one PBX for a Call Center infrastructure, AACC has been place to managed incoming calls and assign them to the desired skillset, other server are also part of the design to complete the entire Call Center infrastructure , such as SBC_Session Manager ect... We use Digital lines which are connected to the PRI card, so far everything works well. I only have one question for you Guys...
Are some of you already experienced the integration of a SIP line on Avaya CS1k ?
This what we are planing to do ,the replacement of our existing E1 line by the integration of the SIP line .
I only want to know the requirement .
Look forward to your reply.
Thanks !
Avaya CS1K as one PBX for a Call Center infrastructure, AACC has been place to managed incoming calls and assign them to the desired skillset, other server are also part of the design to complete the entire Call Center infrastructure , such as SBC_Session Manager ect... We use Digital lines which are connected to the PRI card, so far everything works well. I only have one question for you Guys...
Are some of you already experienced the integration of a SIP line on Avaya CS1k ?
This what we are planing to do ,the replacement of our existing E1 line by the integration of the SIP line .
I only want to know the requirement .
Look forward to your reply.
Thanks !