Single Number Reach - In Reverse?

[arrrghhh]

So my boss has setup SNR on her desk & mobile phone, so when someone dials her 4-digit extension in UCM, it rings her mobile as well. Great!

Now she wants it in reverse as well. So when she's calling from her cell phone, she wants it to appear as if she's calling from her 4-digit extension. I'm not sure this is even possible, but she seems to believe it is via route patterns. She had some in place that supposedly made it work, but broke any 4-digit calls that had digits similar to it...

Is this possible? If so, how? It seems that if the phone is not registered to UCM, I'm not sure how to make it appear that the phone is actually calling from a 4-digit extension instead of it's carrier 10-digit number.

Note - I am not trying to get this to work with any mobile phones that actually have the ability to register to UCM. I want to be able to make any mobile or otherwise off-network phone appear as if it's calling from on-network.

Thanks!!

 

[whykap]

Do you have a mobility server or just the mobility feature native to call manager?
If you don't have mobility server then the answer is no.

With mobility server, depending on the cell type there is a plug in on the cell phone that lets you use your call manager to dial out just like using an ip phone. Don't have to be on premises just need a data plan enabled on the phone. Iphones and blackberries are supported. Again, you need a separate mobility server to make this work.

 

[arrrghhh]

Interesting...

The feature you speak of is definitely different from what my boss was alluding to. She made it sound like a translation pattern, route pattern, one of these setup in the correct manner could translate a cell phone number of an individual to their desk phone number.

We do not have a mobility server, currently we're just using the mobility feature native to UCM.

Thank you for the suggestion, I will pass it on. Any others? My boss does think that she heard it from a vendor or at a class, but wasn't sure how it is achieved. She made it sound like it was working with a route pattern, but it was screwing up certain internal 4-digit extensions, causing them to be undialable (if that's a word!)

 

[avilamj]

As you said, this task can be completed using a Translation Pattern. Just follow this next steps:
.- Call Routing --> Translation Pattern --> Add new
.- Complete the "Translation Pattern" field with the number you are receiving from the Cell phone network.
.- On the Called Party Transformation pane, complete the "Called Party Transform Mask" field with the 4-digit extension assigned on the CUCM. Save and make a call...

Hope this can help.!

Let me know your results...

Mark

 

[arrrghhh]

Not sure if I'm getting the partition or the CSS wrong, but I can't get this to work. It always just shows as the cell number...

 

[arrrghhh]

Ha, I just realized what your suggestion did!

Now when I call my cell number (without the 9 for an outside line) it redirects me to my 4-digit extension...

I want the other direction. I want my cell phone number to appear as my 4-digit extension when I'm calling into our network from off-network...

 

[whykap]

As my previous post explained this is not possible without a mobility server and only with specific model cell phones.

You are spinning your wheels. Your boss is confused and obviously does not understand telephony. You should contact your local cisco VAR and have them explain it as I have a feeling that she will not take no for an answer from you.

Whoever told her this will work assumed you had mobility server or did not explain it correctly.

 

[arrrghhh]

whykap,

I did speak to her about your method, which she was aware of. She's talking about making a change to the dial plan that would allow it. We are considering adding a mobility server, but currently we do not have one. I was also hoping to solve the problem with home phone lines - because your method only works for devices that are supported. I for one have a 'dumbphone' for my work phone, so even if we did have a mobility server your solution would not work. I do appreciate the response however. Thank you.

 

[kcbell]

arrghhh:

"Now she wants it in reverse as well. So when she's calling from her cell phone, she wants it to appear as if she's calling from her 4-digit extension. I'm not sure this is even possible, but she seems to believe it is via route patterns. She had some in place that supposedly made it work, but broke any 4-digit calls that had digits similar to it..."

I don't have a solution for you. However, I did not set up my UCM initially. What you posted above is working with my UCM without any servers or routing thing that people is talking above. When I use my cell phone calling from outside to the company, the Caller ID on their phone would show I am calling from an internal extension - my desk number instead of my cell phone #. Of course, when I tell them I am away from the company then they would say: You are calling from your desk!!

Just want to let you know it is feasible! SNR is a feature that I would like to dig into it more..will let you know if I find anything that may help you.

If anyone has a good article at Cisco to configure SNR, please post it.

KC

 

[kcbell]

arrghhh:

I found it! It is Remote Device Prifile that you need to create. After you created this RDP then you need to associate this RDP to the extensiion.

When this Remote Device Profile reachs the Call Manager, the UCM would replace the Call ID (the cell phone #) with the internal extension and displays it to the Calling Party's phone.

This is the five minute version of how to set it up. Good luck!

I don't know if this is the Single Number Reach that Cisco is talking about. But this is how it is set up with my cell phone and it does work exactly what your boss was asking.

KC

 

[kcbell]

Sorry!

RDP is Remote Destination Profiles

KC

 

[arrrghhh]

Well, we use RDP already. Problem is, we would have to create two for every single device - we use 9 to get an outside line, so for the RDP to redirect calls to outside lines properly we have to put a 9 in front of the 10-digit phone number as the remote destination. Now for inbound manipulation, you have to add another RD for just the 10-digit outside phone number, because it doesn't come into our network with a 9 in front of it - see our problem?

I guess we can just create two for every user - heck, maybe my boss will like that we can direct calls to an outside phone without it appearing as coming from on-network and visa-versa, but probably not... I guess it's not the end of the world, and it is a solution. Thanks!

Any other solutions would be appreciated, but I have a feeling these are my options. Either get a mobility server, or setup two RD's for every phone.

BTW - why doesn't this forum let us edit posts? Always baffled me. Thanks again for the help!

 

[drother]

Use application Dial Rules to get rid of the leading "9". Also, I know if you use an H.323 PRI (not hairpinned), it will automatically replace the calling number on inbound calls with his local extension associated with the RDP.

 

[arrrghhh]

Could you explain how to setup the application dial rule? I looked thru the documentation, I'm just not sure how it applies to inbound. Thanks!

 

[drother]

Go to Call Routing > Dial Rules > Application Dial Rules. Add New. Put whatever you want in the name and description. For "Number Begins With" I typically put the area codes commonly used in the area for mobile phones. Number of Digits = "10" (for the US), and the Prefix With Pattern will be "9" (assuming your pstn acces code is 9). That's it. Very straight forward.

 

[arrrghhh]

Sorry I took so long to respond, but that did the trick! Thanks again drother!