Single line extensions unable to dial out?

[ScoTTeL]

I have a client with about 50 single line extensions for outbound calling. I recently converted their trunks ffrom 54 centrex lines across 3 T1's to 2 PRI's. All the trunks were and still are in a main pool for outgoing calls. Now 6 extensions are able to make intercom calls but can't make outbound. They are unrestricted. I tried copying working extensions, resetting the card and ports, nothing seems to work. Also the automated attendant does not pick up anymore. The AA uses a overflow extension covering the main pool. I am stumped why the centrex versus the PRI would cause this problem. All lines/channels are assigned to the same pool as before.

 

[merlinman]

OUTDIAL - My first thought would be that the system was set to include an extra 9 when dialing out with Centrex.

Voice Mail - I dunno.... Perhaps a PRINT ALL would help figure something out.

 

[ScoTTeL]

Yes, the centrex was set for an extra 9. That is what hosed up my first attempt at cutover. What does not make sense is that only 6 of the 50+ single line extensions won't pick an outgoing trunk from the pool. I am going to do a print all to see if there is something buried in the muck.

 

[merlinman]

Print all, even though it's time consuming, is my SECRET Weapon in such battles as this!

 

[ken1713]

Check the ars restrictions for the tables and also for the sets.

 

[ScoTTeL]

That was it Ken! ARS for those stations were set to 0. Don't know how that happened! Also Ken, I think you were the one I called about the PRI issue with no outgoing, turns out did not realize I was pulsing an extra 9 from the centrex setup. Doah!!