Single digit mailbox

[loopretnav]

I have setup on a 3300ICP rls 8.0.11.7 some single digit
mailboxes that are to go to an enternal 800 number.

This is how it is programmed:

Mailbox 4 has in the extension field 8889 which is a speed call to 18007442140.

Mailbox 5 has in the extension field 8589 which is a speed call to 18008042994.

When I select those single digit mb aa say you are being transfered to internet support or mobile, however aa comes back says internet support is currently on the phone.

If I set the speed call to route to an internal extension the call goes to that extension.

 

[IrwinMFletcher]

Just thinking out loud here but have you tried another non-voicemail extension to make sure that the speedcall to the external number works? If it does, then check the COS/COR of the non-voicemail and voicemail extensions for differences.

It sounds like it's a COS/COR issue as the AA says it's on the phone, which would imply that it received a busy tone (however it may just not have received dial tone, it may not differentiate between the two failures). Maybe looking at how fast AA comes back with the reply could give you a hint as to which one. I'm wondering here if there is a timer on the AA that is shorter than that on the trunk.

 

[kwbMitel]

The voicemail is probably receiving re-order tone as it is unable to transfer externally. Make sure Public to Public trunk is enabled in the COS of the voicemail and enable the Toll override for the speedcall.

*******************************************************
Occam's Razor - All things being equal, the simplest solution is the right one.

 

[loopretnav]

CCS Tracing is enabled for continuous output display
17:17:10 RO101 DPN 1B ISRM_I ;10;*1#*50*8769#*100*V.Smith#
17:17:10 RO101 DPN 22 SSRM_I *58*CW*}cl@@@@@CVZaYP#*58*C6*001#
17:17:10 RO101 DPN 23 SSRM_C *58*CL*E*1*8769*C0015187*A#4942100
17:17:10 RI101 DPN 7 NIM *51*3#
17:17:18 RI117 DPN 22 ISRM_C ;10;*3#*58*CI*WZ#*50*2844944444#8851
17:17:18 RO117 DPN 24 NAM *1#*50*8710#*166*6#*100*J.Abdinoor#
17:17:18 RI101 DPN D NAM *3*4#*166*4#
17:17:34 RO117 DPN 16 CCM *1*3#*50*8502#*166*6#
17:17:34 RI101 DPN 1 CCM
17:17:37 RO101 DPN 2 CRM/CIM ;30;
17:17:38 RI101 DPN 2 CRM/CIM ;30;
17:17:38 RI117 DPN 9 CRM/CIM ;30;*166*4#
17:17:44 RO101 DPN 20 ISRM_I ;10;*1#*50*8768#*100*K.Vanterpool#
17:17:44 RO101 DPN 22 SSRM_I *58*CW*}cl@@@@@CVZdB@#*58*C6*001#
17:17:44 RO101 DPN 23 SSRM_C *58*CL*E*1*8768*E0018756*A#4944444
17:17:44 RO102 DPN 1B ISRM_I ;10;*1#*50*8769#*100*V.Smith#
17:17:44 RO102 DPN 22 SSRM_I *58*CW*}cl@@@@@CVZctp#*58*C6*001#
17:17:44 RO102 DPN 23 SSRM_C *58*CL*E*1*8769*A0012454*A#8528710
17:17:44 RI101 DPN 7 NIM *51*3#
17:17:44 RI102 DPN 7 NIM *51*3#
17:17:52 RI110 DPN 22 ISRM_C ;10;*3#*58*CI*WZ#*50*2844944444#8701
17:17:52 RO110 DPN 18 NAM *1*3#*50*8701#*166*4 6#
17:17:52 RI129 DPN 22 ISRM_C ;10;*3#*58*CI*WZ#*50*2844944444#8710
17:17:52 RO129 DPN 24 NAM *1#*50*8710#*166*6#*100*J.Abdinoor#
17:17:52 RI101 DPN D NAM *3*4#*166*4#
17:17:53 RI102 DPN D NAM *3*4#*166*4#
17:17:53 RO110 DPN 18 CCM *1*3#*50*8502#*166*4 6#
17:17:54 RI101 DPN 1 CCM
17:18:00 RO103 DPN 2A ISRM_I ;10;*1#*50*8502#*80*3#*58*CW*}cl@@@@@CVZeUP#
17:18:00 RO103 DPN 27 SSRM_I *58*C6*001#*58*CL*E*1*8502*G0014396*A#
17:18:00 RO103 DPN 25 SSRM_C *37F*8825#*58*C4*1*01*01#18008042994
17:18:01 RI103 DPN 7 NIM *51*3#
17:18:06 RI103 DPN D NAM *3*4#*166*4#
17:18:09 RO129 DPN 16 CCM *1*3#*50*8503#*166*6#
17:18:09 RI102 DPN 1 CCM
17:18:09 RI103 DPN 1 CCM
17:18:14 RO102 DPN 2 CRM/CIM ;30;
17:18:15 RI102 DPN 2 CRM/CIM ;30;
17:18:15 RI129 DPN 9 CRM/CIM ;30;*166*4#
17:18:19 RO103 DPN 2 CRM/CIM ;30;
17:18:19 RI103 DPN 2 CRM/CIM ;30;
17:18:30 RO101 DPN 2 CRM/CIM ;30;
17:18:30 RI101 DPN 2 CRM/CIM ;30;
17:18:30 RI110 DPN 9 CRM/CIM ;30;*166*4#
17:18:36 RO101 DPN 1B ISRM_I ;10;*1#*50*8769#*100*V.Smith#
17:18:36 RO101 DPN 22 SSRM_I *58*CW*}cl@@@@@CVZg;7E;`#*58*C6*001#
17:18:36 RO101 DPN 23 SSRM_C *58*CL*E*1*8769*C0016264*A#4942100
17:18:37 RI101 DPN 7 NIM *51*3#
17:18:44 RI120 DPN 22 ISRM_C ;10;*3#*58*CI*WZ#*50*2844944444#8851
17:18:44 RO120 DPN 24 NAM *1#*50*8710#*166*6#*100*J.Abdinoor#
17:18:45 RI101 DPN D NAM *3*4#*166*4#

CCS Tracing is disabled
Location | Device | State | Owner | ID |Status
----------------------------------------------------------------------------
6 1 1 1 1| R2 Card | Reserved |Call Proc|6 569|Wait
6 1 1 1 2| R2 Card | Idle | | |
6 1 1 1 3| R2 Card | Idle | | |
6 1 1 1 4| R2 Card | Idle | | |
6 1 1 1 5| R2 Card | Idle | | |
6 1 1 1 6| R2 Card | Idle | | |
6 1 1 1 7| R2 Card | Idle | | |
6 1 1 1 8| R2 Card | Idle | | |
6 1 1 1 9| R2 Card | Idle | | |
6 1 1 1 10| R2 Card | Idle | | |
6 1 1 1 11| R2 Card | Idle | | |
6 1 1 1 12| R2 Card | Idle | | |
6 1 1 1 13| R2 Card | Idle | | |
6 1 1 1 14| R2 Card | Idle | | |
6 1 1 1 15| R2 Card | Idle | | |
6 1 1 1 16| R2 Card | Idle | | |
6 1 1 1 17| R2 Card | Idle | | |
6 1 1 1 18| R2 Card | Idle | | |
6 1 1 1 19| R2 Card | Idle | | |
6 1 1 1 20| R2 Card | Idle | | |
6 1 1 1 21| R2 Card | Idle | | |
6 1 1 1 22| R2 Card | Idle | | |
6 1 1 1 23| R2 Card | Idle | | |
6 1 1 1 24| R2 Card | Idle | | |
6 1 1 1 25| R2 Card | Idle | | |
6 1 1 1 26| R2 Card | Idle | | |
6 1 1 1 27| R2 Card | Idle | | |
6 1 1 1 28| R2 Card | Idle | | |
6 1 1 1 29| R2 Card | Idle | | |
----------------------------------------------------------------------------
DBMS CHECK has commenced.
Internal level audit starting.
DBMS info: DBMS CHECK completed 2009-JAN-22 05:04:25.00 .
Internal level audit finished successfully.
0 view error(s), 0 table error(s) detected.

CCS Tracing is enabled for continuous output display

CCS Tracing is enabled for continuous output display
08:07:36 RO102 DPN 2 CRM/CIM ;30;
08:07:36 RO116 DPN 11 EEM_C *66#*1#*50*8502#
08:07:37 RI102 DPN 2 CRM/CIM ;30;
08:07:38 RO116 DPN 1 CCM
08:07:54 RO102 DPN 2A ISRM_I ;10;*1#*50*8502#*80*3#*58*CW*}cl@@@@@CW[pDP#
08:07:54 RO102 DPN 27 SSRM_I *58*C6*001#*58*CL*E*1*8502*G0014033*A#
08:07:54 RO102 DPN 25 SSRM_C *37F*8825#*58*C4*1*01*01#18008042994
08:07:54 RI102 DPN 7 NIM *51*3#
08:08:00 RI102 DPN D NAM *3*4#*166*4#
08:08:23 RO102 DPN 2 CRM/CIM ;30;
08:08:23 RO116 DPN 11 EEM_C *66#*1#*50*8502#
08:08:24 RI102 DPN 2 CRM/CIM ;30;
08:08:25 RO116 DPN 1 CCM
08:08:53 RO101 DPN 2 CRM/CIM ;30;
08:08:54 RI101 DPN 2 CRM/CIM ;30;
08:08:54 RI116 DPN 9 CRM/CIM ;30;*166*4#
trace

Above trace taken call is going out on a trunk but you are not getting connected all the time to the call center.

 

[loopretnav]

Did some checks on DMS 100 and saw call connecting to other end.Calls comes back after a certain amount of rings.

 

[kwbMitel]

Is everything ok if the call is answered?

Have you tried extending te recall time of the trunk/vm

*******************************************************
Occam's Razor - All things being equal, the simplest solution is the right one.