Single Agent logging out

[1stamericard]

Mitel 3300 ICP, 5220 IP Phone

I have a single agent who is constantly being logged out of her phone. What would be causing that. She says it happens throughout the day.

 

[kwbMitel]

The system will automatically log out any agent that does not answer a call when presented unless they are the last agent in the queue.

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What's most important is that you realise ... There is no spoon.

 

[EngVOIP]

And you can set "logout last agent on no answer" in the system options to YES to even have the last agent logged out and invoke path unavailable if required.