Simple Reporting

[sheldoom]

If I had a customer that just wanted some simple report for a few agents as to how many calls they made/received and how long they were on a call, would it work to add a phone and an agent in IPOCC and run reports on them. The site is running Rel. 9.1.8.

Would they need an agent group, topic, etc?

I assume they would need to user interface to login, or no?

Thank you,

"It's all ball bearings these days" Fletch F. Fletch

 

[janni78]

You can add the extensions in the Telephones tab and that way get reporting on the extensions.

"Trying is the first step to failure..." - Homer

 

[sheldoom]

Janni,

That's what I thought, just wanted to make sure.

Thank you!!

"It's all ball bearings these days" Fletch F. Fletch