Simple Raptor Mobile 5.x Issue :-)

[Guest_imported]

Hi potential friends!

I've never been here before but found this group through a keyword search at Google. Anyway......

I have a client that needs to work from home using the Raptor Mobile Client 5.x over a cable modem connection. The VPN works perfectly when the client's machine is directly connected to the cable modem.

However, we have a LinkSys 4 port firewall/router installed and we want to use it. When we plug the client into the router there is no longer any connectivity to the VPN. We do get an error message after some time though.

This leads me to suspect that there are certain specific ports that the Raptor Mobile client needs to work. Anyone have any ideas on what ports need to be opened?

I have fairly extensive experience with firewalls & IP so I know what needs to be done but I am not at all familiar with the Raptor Mobile 5.x software.

Best & Thanks in Advance!
Marvin Miller (marvinmiller@hotmail.com)

 

[mufka]

I wonder if you might have to re-enter/recreate your one time key since now you are coming from behind the firewall? The linksys also has some settings on the Advanced setup like IPSEC pass through that may need to be adjusted.

 

[Guest_imported]

Hi Mufka;

Thanks for the reply. I suspected that there was a one-time key or something like that. I un-installed the software & re-installed it with the same user credentials and it did not work the second time! I contacted the IT dept at his company and they'll fix that on their end.

I was wondering what ports need to be free for the client to use? I tried several from Symantec's site but still no dice. I found their articles to be somewhat lacking though.

Best;
Marvin