Simple question time... 1

[mikeyb123]

Is there a report I can run that will give me the Application ID number and the name?

I'm having a simple moment and can't for the life of me remember what i'm doing.....

It's not getting any smarter out there. You have to come to terms with stupidity, and make it work for you.

 

[todd1019]

I dont see a report but you can do this on the server. Go to a command prompt.

c:> isql -Usysadmin -Ppassword -w350
1> use blue
2> go
1> select ApplicationID, Name from Application
2> go

This should print you a list in the command window, then copy and paste to notepad.

 

[marpba]

Is this possible?
All three phones will ring at the same time, and if no one answers the call, the call goes to mailbox which can be checked by any one of the 3 people.

 

[cgilmer]

Marpba -

What you are describing is what we commonly refer to as MCR (Multiple Call Ring) or the "Poorman's ACD"

You basically use MCR instead of SCR on several user's phones in the PBX. Then the Forward-No-Answer kicks in after a designated amount of time and jumps the call into a voicemail for that extension.

You just aren't going to get 3 phones to ring at the same time using ACD.

 

[mikeyb123]

Thanks Todd, I'll give this a go.



It's not getting any smarter out there. You have to come to terms with stupidity, and make it work for you.

 

[cgilmer]

Marpba -

I was thinking more about what you said and was wondering if there might be another way to do it. One way to do that would be to have 3 phones logged into 3 different skillsets. You would have a number, and script, that would queue the call to all 3 skillsets when a call arrived.

You could then program in the script to check on age of call and if it exceeded a certain amount of time to route to voicemail.

The problem here is you have to have 3 ACD phones and folks logged into them. I wasn't sure by your description if you were in an ACD environment or not. Well other than the fact that you are posting in a Call Center forum Your question seems better matched/solved by the MCR solution though.

 

[DancingDave]

We had to get the application ID to enable our workforce management tool (QMAX) to be migrated from MAX to Symposium.

I'll dig out the details, but from memory, it was a modified canned report that we reimported.

DD

 

[DancingDave]

I now hoave the report template. Any idea how you post an attachment?

Alternatively Mikey, if you pass me your email (again not sure how you do this covertly), I'll send it on.

DD

 

[mikeyb123]

Hey Dave,

m i k e _ b o ns e r @ h ot m ai l . com

try this one.

Cheers

It's not getting any smarter out there. You have to come to terms with stupidity, and make it work for you.