Tek-Tips is the largest IT community on the Internet today!
Members share and learn making Tek-Tips Forums the best source of peer-reviewed technical information on the Internet!
-
Congratulations Chris Miller on being selected by the Tek-Tips community for having the most helpful posts in the forums last week. Way to Go!
Silent monitoring Norstar Compact ICS
- Thread starter gbon851
- Start date
with the acd you have the supervisor ability to monitor your agents. in ny we need to tell customers they must inform caller
Pat Guido
NEXTIRAONE
Pat.guido@nextiraone.com
Formerly Nextira, formerly Williams Communications, formerly Wiltel, formerly Nortel networks, formerly Northern Telecom, formerly, Nynex meridian systems formerly Northern Telecom.
Pat Guido
NEXTIRAONE
Pat.guido@nextiraone.com
Formerly Nextira, formerly Williams Communications, formerly Wiltel, formerly Nortel networks, formerly Northern Telecom, formerly, Nynex meridian systems formerly Northern Telecom.
also on newer version of software when you use hunt groups there is a silent monitor
Pat Guido
NEXTIRAONE
Pat.guido@nextiraone.com
Formerly Nextira, formerly Williams Communications, formerly Wiltel, formerly Nortel networks, formerly Northern Telecom, formerly, Nynex meridian systems formerly Northern Telecom.
Pat Guido
NEXTIRAONE
Pat.guido@nextiraone.com
Formerly Nextira, formerly Williams Communications, formerly Wiltel, formerly Nortel networks, formerly Northern Telecom, formerly, Nynex meridian systems formerly Northern Telecom.
- Status
Similar threads
