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silent monitor

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madasahat

Technical User
Mar 14, 2007
37
GB
we have a bcm 400 ver 3.6 that we canot get silent monitor working on it works in our test lab on a sys of the same ver

is there any patches to fix this as i cant find any info on nortel??
 
Under Capability settings, is SM Supervision set for Y or N

What model of handsets are they using to activate Monitoring?
Are they using the Feature *550 command or is this in a Call Centre scenario?
 
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