Oct 26, 2007 #1 madasahat Technical User Mar 14, 2007 37 GB we have a bcm 400 ver 3.6 that we canot get silent monitor working on it works in our test lab on a sys of the same ver is there any patches to fix this as i cant find any info on nortel??
we have a bcm 400 ver 3.6 that we canot get silent monitor working on it works in our test lab on a sys of the same ver is there any patches to fix this as i cant find any info on nortel??
Oct 26, 2007 #2 option11newby Technical User Feb 18, 2004 524 Under Capability settings, is SM Supervision set for Y or N What model of handsets are they using to activate Monitoring? Are they using the Feature *550 command or is this in a Call Centre scenario? Upvote 0 Downvote
Under Capability settings, is SM Supervision set for Y or N What model of handsets are they using to activate Monitoring? Are they using the Feature *550 command or is this in a Call Centre scenario?