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Silent Monitor

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silver987

silver987

Vendor
Sep 22, 2004
1,409
US
If I build a hunt group and set up silent monitor for a supervisor phone, can he monintor outgoing calls also? Do I have to designate the outgoing lines as part of the hunt group?
 
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No I can't monintor? Or no I don't have to designate the outgoing lines as part of the hunt group?
Thanks for the response..........
 
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No, you can not monitor.

You can only monitor calls that come into the hunt group.

If an outbound call is made from a HG extension, a HG call is transfered outside of the HG, or if a non HG call is answered at an extension, you will not be able to monitor the call/extension.
 
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