Silent Monitor on MICS 7.1 w/Contact Center Agents

[rdmlbny]

I have a user with MICS XC 6.0 and Messaging 150 3.1 with
Contact Center and Muted Monitor for Supervisors to observe
agents. The problem is when monitored the agents T7316 sets
display as if they are on a conference call with the
supervisor.Therefore they know visually they are being monitored. On MICS XC 7.1 the feature is now called Silent Monitor but it is not clear if the agents still get the visual display.Is any familiar with this feature or another solution.

 

[senk1s]

Are you using F905 (call center agent monitor) or
F*550 (hunt group monitor)

 

[Deweyhumbolt]

Ftr905 does not notify the agent, and gives the supervisor the ability to silently monitor and barge in by toggling the softkeys.

Adversity is Opportunity

 

[rdmlbny]

whta im learning is on 6.1 mics software monitor is muted and agents have visual indication
on minimum 7.0 silent monitor is available and there is no indication at agent set