Silent Intrusion on MX where A&B doesn't know C is monitoring the call

[bojo3871]

Hi all,
I just want to clarify Silent Intrusion in MX-ONE (Silent intrusion on an ACD member) .I understand this means that the warning/conference/intrusion tones can be disabled. But once the supervisor intrudes on the call, it becomes a conference call.

Is it possible to have this type of Silent Intrusion in MX-ONE wherein a Supervisor (C-party) can intrude and listen on the agent (A-party) call without any visual or acoustic warning and with the microphone off? C- party can then listen in on the call between A & B without them being aware.

BR/Bojo

 

[parnum]

Hi

Intrusion tones arecontrolled globally by PARNUM 100, add up the total as the setting

PARNUM=100, PARVAL = D1
D1=
0 No tones.
1 Provide tone for extension initiated conference.
2 Provide tone for operator initiated conference.
4 Provide tone for intrusion.
8 Provide tone for ACD supervisor intrusion.
16 Provide only initial tone for extension initiated conference.
32 Provide only initial tone for operator initiated conference

ASPACARNUM=100,PARVAL=D1;

Best parnum

 

[parnum]

It is in essence a conference call, so supervisor on mute with tones disabled