Silent Call Monitoring BCM 400 4.0 SW

[phonedude17]

Hello BCM Gurus,

I am quoting a customer that needs silent call monitoring on a BCM 400. I have read the previous posts on this matter and I am not sure if this available on the BCM 400 4.0. I have read that it works on the BCM 50 3.0. I am trying to avoid adding call center softare to my quote if possible.

 

[foneman1]

It should work. If you go to Advance Feature setting on 4.0 software you will see the setup options for Silent Monitoring.

 

[bluemr2]

I believe you can only monitor hunt group calls.