Silence of the NAMs

[MarvO1]

Installing a refurbished 4.1 2 port NAM today. Everything was looking and working cool. Built mailboxes, but when initializing them and recording greetings, there is absolutely no audio that comes back during PLAY. Also Silicone Sally never speaks. Tried it from several different sets. It is like a perfectly good voice mail system that can't speak.
I have performed the reinstall, reseated all boards etc., but feel like I am missing some easy small detail. What is it?

MarvO asked it

MarvO said it

 

[westcoaster]

Is there an event 695 in the system test log?
695: B_Chan_denied P4 'B' Trace TestLog
695: | CAUSE:
695: | A Norstar set which is attached to a data device has been
695: | denied its request for the B channel. This should not happen
695: | as the Norstar set has a higher priority than the data device.
695: | ENVIRONMENT:
695: | This logevent occurs when a data device is attached to the system.
695: | HUMAN ACTION:
695: | Customer should contact the installer to get the event tracebacks.
I have this event every time a telephone set dosn't have a voice path. I have to disable the set in maintaince and then re-enable the set... I have never had this happen on a nam.

 

[MarvO1]

Thanks for the reply Westcoaster. Finally got it going today. No error codes were generated. I ended up replacing the DVC card and got audio back. Was a strange problem. Everything looked good except for no audio out to the channels. Kind of important to have audio for voice mail. IMHO

MarvO said it