Silence/Delay after collecting digits and routing

[pctech4u]

Version 11. When a call comes into our call center there is a delay of 10secs after making a selection and going to the next vector. Reading through the forums I found a thread mentioning that there is a Prompting time-out which I changed. The delay is now 5 secs. My question is when a selection is made from the menu, should there be a delay going to the next vector? Any help would be appreciated.

Here are the two test vectors.
Number: 80 Name: Test Enviroment
01 wait-time 0 secs hearing ringback
02 goto vector 12 if holiday in table 1
03 goto vector 14 if holiday in table 2
04 goto step 11 if time-of-day is all 17:00 to all 06:00
05 goto step 11 if time-of-day is fri 17:00 to mon 06:00
06 goto vector 13 if staffed-agents in skill 91 >= 1
07 collect 4 digits after announcement 5196
08 route-to digits with coverage y
09 route-to number 5341 with cov n if digit = 1
10 route-to number 5342 with cov n if digit = 2
11 stop

5341 goes to vector 81

Number: 81 Name: Test Option #1
01 wait-time 0 secs hearing ringback
02 goto vector 12 if holiday in table 1
03 goto vector 14 if holiday in table 2
04 goto step 11 if time-of-day is all 17:00 to all 06:00
05 goto step 11 if time-of-day is fri 17:00 to mon 06:00
06 goto vector 13 if staffed-agents in skill 91 >= 1
07 collect 4 digits after announcement 5164
08 route-to digits with coverage y
09 route-to number 5400 with cov y if digit = 1
10 route-to number 5401 with cov y if digit = 2
11 stop

 

[lopes1211]

It should say collect 1 digit. The switch is waiting for the other 3 digits.


-CL

 

[pctech4u]

The announcement also ask for a four digit extension. On the second announcement I can set it to 1. Thank you.

 

[lopes1211]

We normally split that into 2 announcements.

Collect 1 digit after annc 1111:
press 1 for x
press 2 for y
press 3 if you know their extension.

If they press 3, colect 4 digits after annc 1112:
enter the extension number you wish to xferred to.

-CL

 

[Recoverer]

Useful check if this is the case is to call the vector enter a number followed by the # key. (tells the system that there are no more numbers) If there is no delay then alter 'collect digits' to quantity required.