Silence after Unity greeting.

[Oldtimephoneguy]

Good day all. I'm building a small auto attendant on a Unity voice mail box. Is there a way to have several seconds of silence after the greeting to give the caller time to make a selection? Also, is the IPCC the recommended system for a "real" automated attendant?
Thanks in advance.

Frank. City of Cape Coral, Florida

 

[pndscm]

You can leave a couple seconds at the end of your recording before you stop it or you can put a couple seconds between having the recording play a second time. I usually have the recording play 2 times then do a default action like transfer to the Operator. Believe it or not there ARE still a few rotary dial phones out there and people can't Press 1.

 

[Oldtimephoneguy]

Thanks for the reply! I tried the pause after the greeting but the system seems to detect silence and stops the recording and give me my options.

Frank. City of Cape Coral, Florida

 

[hanluc6933]

Hello Oldtimephoneguy,

If you go into the greeting options for the mailbox you can change the delay betwen re-prompt value. User -> edit -> greetings -> standard "Delay Between Re-prompt Value.

~P

Do the day and let the day do you.

 

[Oldtimephoneguy]

Thanks hanluc. I've tried that but it won't let me do it unless I allow it to reprompt and play the greeting over again which wouldn't be "cool" in some cases.

Frank. City of Cape Coral, Florida

 

[pndscm]

Try as I suggested above then while recording put a low level click or something that may stop Unity from deleting the trailing pause.

 

[Oldtimephoneguy]

Thanks again! That's what I was thinking except at the end say something like "Please make your choice now as this call will end right now".

Frank. City of Cape Coral, Florida