Can anybody give me any pointers on overcoming delays in transfering calls.
i.e.
We have external Voicemail using DPNSS, to get there we dial a 4 digit code, which IS the destination for voicemail (there is no number translation, truncation or prefix).
One of the problems that we are experiencing is through the switchboards (OWS - DNA), when they call an extension that is busy with divert to VMX OR has a straight divert to VMX there is a LONG delay before the signalling is complete and the Operator is able to release the call... So the operator has to watch the call and release at exactly the right time. A slight delay means that the caller misses the voicemail introduction and in some cases doesn't know that they should actually be speaking as the system has started to record.
"Auto Extend" gets close to resolving the issue, but it is impractical for use in our particular environment, it also not quite quick enough.
I know there are other solutions that will allow the switchboard to transfer a call directly to a voicemail account, but this IS NOT what we are looking for.. speed is of the essence.
I guess in simplest term we are looking for some sort of "Blind Transfer", but it would appear that this is not available.
Any help, tips, pointers appreciated.
Cheers
Al
i.e.
We have external Voicemail using DPNSS, to get there we dial a 4 digit code, which IS the destination for voicemail (there is no number translation, truncation or prefix).
One of the problems that we are experiencing is through the switchboards (OWS - DNA), when they call an extension that is busy with divert to VMX OR has a straight divert to VMX there is a LONG delay before the signalling is complete and the Operator is able to release the call... So the operator has to watch the call and release at exactly the right time. A slight delay means that the caller misses the voicemail introduction and in some cases doesn't know that they should actually be speaking as the system has started to record.
"Auto Extend" gets close to resolving the issue, but it is impractical for use in our particular environment, it also not quite quick enough.
I know there are other solutions that will allow the switchboard to transfer a call directly to a voicemail account, but this IS NOT what we are looking for.. speed is of the essence.
I guess in simplest term we are looking for some sort of "Blind Transfer", but it would appear that this is not available.
Any help, tips, pointers appreciated.
Cheers
Al