Sidekick 98 - Different Profiles in NT problem

[rko9911]

I am a SK user since 2.0, and we use Sidekick at our lumber yard quite a lot. However, we run into a problem on an NT4 machine with different profiles. It was installed using the administrator account and works flawlessly with it. However, it does not work well with other Power User accounts. It displays a box saying "(gobbledygook) cityinfo.dat" [OK]. When OK is clicked another window displaying "Run-time Error; abnormal program termination" [OK] comes up.

I am not keen on having many Administrators logged in.

Any help would be appreciated.

 

[james33]

Dear rko99,
First, are all the TimeZones set the same?
Could you give us a bit more of an idea as to which way you use the program, for example is it shared over a network?
Are all the cardfiles on the same local machine?
How many 'PowerUsers' are there?
What is the location of the Program Folder and the Data folder?
See also faq807-2337

Regards Jim
Check the FAQ area of this Forum out for answers, it could save you a lot of time and effort and means that links are more likely to be current. Please 'Comment' on them if they are not!

 

[james33]

Dear rko9911,
Maybe you have this sorted now, but the cityinfo.dat messsage problem can be resolved using the following method:
Taken from All the Starfish FAQs: faq807-2966

Q26
SDK99 Cannot find the file cityinfo dat.txt

Q. "Cannot find the file \ cityinfo.dat, which is required for running this application.
Followed by:
Message: "Microsoft Visual C++ Runtime Library Runtime Error!
At the end of the Installation process, the error "Can not find the file \cityinfo.dat, which is required for running this application." occurs when Sidekick 99 tries to open.
What should I do?
A. Here are two possible solutions:
1. If the file License.txt resides in the root directory (usually C:\) before beginning the installation process, this error will occur. To resolve, delete the License.txt file. Choose Add/Remove Programs from the Windows Control Panel and remove Sidekick 99 and TrueSync Plus. Restart Windows and then rerun the Installation program
2. Using Windows Explorer, search your hard drive for the file CITYINFO.DAT. If it is found, rename it to CITYINFO.OLD. Then choose Programs | Sidekick 99 | Product Updates to update Sidekick.
3. If you own a REX Classic and originally installed TrueSync Desktop and then installed Sidekick 99, this problem may be due to trying to run TrueSync Desktop rather than Sidekick. To check this, go to the Windows Start menu. If you see both REX TrueSync Desktop and Sidekick 99 listed, select TrueSync Desktop If TrueSync Desktop runs without the cityinfo.dat error, then do the following:
- If you are running Windows 95 or Windows 98, delete the REX TrueSync shortcut from the Windows\Start Menu.
- If you are running Windows NT, delete the REX TrueSync shortcut from the WinNT\Profiles\All Users\Start Menu.

HTH
Regards Jim
Check the FAQ area of this Forum for answers (If there are any FAQs!) , it could save you a lot of time and effort and means that links are more likely to be current. Please 'Comment' on them if they are not!