Shuts down at Windows 98 Logo

[Guest_imported]

Does anyone have a general idea why a computer would shut down when arriving at the windows 98 logo? the computer goes through the post fine. no beep codes. i ran scan disk and found 333 invalid directories and 428 crosslinked files.
scandisk fixed most of the errors. I figure it might be a hardware problem if the computer shuts down at startup. any idea????

 

[Shad007]

Sounds like a corrupted registry ...try slaving the disk to another to retrieve any info then reformat it..(blows all the cobwebs out) hehe

 

[Stumpy2000]

When you start Windows, your computer may stop responding (hang) after the Windows logo screen is displayed. However, a Windows 95-based computer may start properly if you press the F8 key (CTRL key for Windows 98) when you see the "Starting Windows" message, choose Step-By-Step Confirmation from the Startup menu, and then press Y at each prompt.

CAUSE
This issue can be caused by either of the following conditions:

An antivirus program warning screen may be hidden behind the Windows logo screen. This can occur if Windows is loading an antivirus program from the Autoexec.bat file to automatically check for a virus. The antivirus program detects that the Command.com file has changed as a result of the Windows installation and pauses the computer to inform you and wait for your input.


The display adapter that is installed in your computer is not properly processing the video-mode switching that occurs when the Windows logo screen is displayed. This video-mode switching does not occur when you choose Step-By-Step Confirmation from the Startup menu, because the Windows logo screen is not displayed.

NOTE: This issue is known to occur with the ATI Graphics Ultra Pro (Mach32) display adapter.

RESOLUTION
To work around this issue:

Determine if an antivirus program is running by pressing the ESC key during startup to close the Windows logo screen. If an antivirus program is running, you may be able to control the antivirus program from this screen. If possible, choose the option that makes the antivirus program update any affected files to prevent the pause from occurring when you start Windows in the future. If no anti-virus program is running, continue to the next step.


Disable the Windows logo screen. To do so, add the following line to the [Options] section of the Msdos.sys file:
Logo=0
For additional information about how to edit the Msdos.sys file, click the article number below to view the article in the Microsoft Knowledge Base:
Q118579 Contents of the Windows Msdos.sys File
IMPORTANT: This method permanently prevents the logo screen from being displayed. Also, if you disable the Windows logo screen and it resolves this issue, contact the manufacturer of your display adapter for additional information about this issue. You may be able to reconfigure the display adapter so that the issue does not occur when the Windows logo screen is displayed.





MORE INFORMATION
The following anti-virus programs may cause your computer to stop responding (hang) after the Windows logo screen is displayed:

Microsoft Anti-Virus
Norton Anti-Virus
Central Point Anti-Virus


For additional information about how to troubleshoot startup or shutdown problems in Windows, click the article numbers below to view the articles in the Microsoft Knowledge Base:
Q136337 Troubleshooting Windows 95 Startup Problems and Error Messages
Q188867 Troubleshooting Windows 98 Startup Problems
Q145926 How to Troubleshoot Windows 95 Shutdown Problems
Q202633 How to Troubleshoot Windows 98 Shutdown Problems

To get to the microsoft database go to microsoft.com, click on support, and then the program, system you have the question about. then type in the file name. If you have a problem and are just seeking a resolution and want to know more info, use the keyword feature.

 

[butchrecon]

If you do have a corrupted registry, Win98 comes with a Registry "fixing" tool called Scanreg (via a command prompt) and Scanregw (in Windows). You can boot to a command prompt and type scanreg /fix to attemt to fix the registry or you can type scanreg /restore to restore the registry from a point in time that you know it was working. In most cases restoring or fixing the registry can solve registry corruption. There are cases when a reinstall is the only option. By the way the Windows based scanregw is mainly for backing up the registry. It does little to fix it. To fix the registry you really need to do it via the command line and not in windows.